Communication Skills, Customer Support/Service, Detail Oriented, English Language, Online Chat, Performance Tuning/Optimization, Problem Solving Skills, Resolve Customer Issues, Social Media, Web Client Plug-ins, Wordpress, Work From Home
Washington, District of Columbia
WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.
Common tasks include:
- Managing support tickets
- Site edits within WordPress
- Plugin, theme and core updates
- Security optimizations
- Performance optimizations
- Down or broken sites
- Talking with hosting support teams
- Handling clients concerns or complaints
You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.
Please note: Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any other contact methods other than the one you receive after completing your application will result in your application being immediately and permanently disqualified.
Requirements
- Clear, friendly, error-free written English communication
- Attention to detail
- Ability to follow instructions
- Critical thinking and creative problem solving skills
- At least 2 years of professional experience with WordPress websites
- Reliable internet access
Benefits
- Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.
- Regular pay increases with seniority
- Flexible schedule
- Work from home or anywhere you want