About the Role
Role: Remote - Indiana residents | Full-time early career role
This is a work-from-home customer service role in a structured contact center environment.
You'll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.
You'll need to listen carefully, empathize and evaluate each situation to determine next steps - while staying calm and focused across interactions.
During calls, you'll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.
Pay Transparency
This position starts at $14 per hour.
Why Apply
What to Expect Day-to-Day
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.
What You'll Do
Questions Before You Apply?
Skills for Success
Required Skills
Eligibility Requirements
Must have the ability to pass a pre-employment background check and drug screen
High school diploma or equivalent
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)
Availability within operating hours:
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
Possible weekends (from October through March)
(shifts are assigned based on schedule bid using performance metrics)
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)
Nice to Have
Remote Work Requirements
Indiana resident
Secluded, distraction-free workspace
Internet requirements:
High-speed internet from a wired provider (cable or fiber)
Your computer must be connected to your modem/router using an Ethernet cable*
Wireless, 5G and satellite internet aren't supported
Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Financial Benefits
Benefits to Make Your Life Easier
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
Who we are: We’re a team that truly cares about you, values what you do and puts your unique talents to work. We love to make a difference in the lives of each other, our clients and our communities. This is why our associates choose to pursue their passions at Morley.
Our philosophy: To achieve our client-focused mission “to deliver extraordinary experiences,” we must first deliver extraordinary experiences to each other. Our associate-centric culture is focused on fostering happy and healthy people who feel challenged and rewarded, valued for their talents and secure in the care of inspiring and supportive leadership.
What we do: Within our company, we have three groups that serve our Fortune 500 clients in three distinct ways. Our Business Process Outsourcing group is a contact center providing customer care, expert and technical support and specialty support services. In Meetings & Incentives, we produce meetings and events domestically and internationally. Our Exhibits & Displays team creates environments that captivate trade show, museum and other audiences with memorable moments. To support our client-facing efforts, we have a diverse team of associates in the areas of human resources, information technology, accounting, marketing, communications, creative, facilities and enterprise services.