Broadband, Communication Skills, Customer Escalations, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, English Language, Exceeded Sales Goal, Healthcare, Healthcare Quality, Information/Data Security (InfoSec), Managed Care, Online Chat, Preventive Medicine, Problem Solving Skills, Quality Management, Regulations, Time Management, Typing, Work From Home, Writing Skills
Job Title:Remote Live Chat Support Representative
Company:Horizon NJ Health
Location:Remote (Home-Based)
Employment Type:Full-Time
Salary:$32.00 - $45.00 USD per hour
Job Overview
Horizon NJ Health is seeking a dedicated and empathetic Remote Live Chat Support Representative to join our team. As a leading healthcare organisation based in New Jersey, we are committed to improving access to quality healthcare for low-income individuals and families. This is an excellent opportunity to contribute to a mission-driven organisation dedicated to enhancing the health and well-being of the communities we serve. In this full-time, remote role, you will be the first point of contact for our members, providing timely and accurate support through our live chat platform. You will play a crucial role in ensuring a positive and supportive experience for our members.
Responsibilities
- • Respond promptly and professionally to member enquiries via live chat.
- • Provide accurate information regarding healthcare services, benefits, preventive care, and wellness programmes.
- • Assist members with resolving issues, navigating our services, and answering policy-related questions.
- • Escalate complex cases to the appropriate department while ensuring a seamless member experience.
- • Maintain detailed and accurate records of all member interactions within our CRM system.
- • Adhere to all company policies, procedures, and data protection regulations to ensure member confidentiality.
- • Collaborate effectively with team members and other departments to achieve service excellence.
- • Meet and exceed performance targets related to response times, accuracy, and member satisfaction.
Qualifications
- • Proven experience in a customer service or support role, preferably with experience in live chat communication.
- • Exceptional written communication skills, with a strong command of English grammar and punctuation.
- • Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously.
- • Strong problem-solving skills and the ability to think critically and remain calm under pressure.
- • A high degree of empathy and a genuine passion for helping others.
- • Self-motivated and disciplined, with the ability to work independently in a remote environment.
- • Proficiency in using standard office software and experience with CRM systems is advantageous.
- • A private, quiet workspace and a reliable, high-speed internet connection are essential for this role.
- • Experience in the healthcare or managed care industry is highly desirable but not essential.