Work management Product Manager

Role: Work management Product Manager
Duration: 6 Months
Location: Remote


GENERAL DESCRIPTION OF PROJECT
Client requires Consultant to provide Work Management Product Manager personnel to support Workfront & CX
Enterprise Coworker (the Project ).

B. SCOPE OF SERVICE
Consultant will provide personnel to perform the activities listed herein as prioritized by Client as part of working
with customers to understand business problems, recommend improvements to current processes, translate
functional and non-functional requirements, and design solutions ( Services ):
" Continue CAB (Customer Advisory Board) approach, meeting cadence, structure & content. Seek feedback
on existing Workfront, WF ClientP and CX Coworker use cases and any new or emerging work management
needs, understanding and synthesizing these needs of customers.
" Identify use cases for new product capabilities related to work management and:
o advocate with product teams as to why they should be incorporated into solutions (value)
o make business case for capabilities which could be developed within DEX to meet customer
needs across our Enterprise, and why.
" Consult with customers of Workfront, WF ClientP, CX Coworker and other Client evolving work
management solutions to identify needs, prioritize and manage the backlog of work, define solution
requirements, develop agreed workflows, and enable users.
" Partner with technical team and customer partners to drive the rollout of new product capabilities,
including testing, implementation, and roll-out.
o This will typically involve taking the lead on testing of early access or beta features, and
o driving beta testing with customers and providing feedback to product teams for action
" Serve as one of the Workfront system admins, which could include building objects, submission of support
tickets, etc.
" Seek out opportunities to answer questions and equip Client workers supporting external customers and
prospects and who have questions about new or early access features or roadmap items related to work
mgt (WF, WF ClientP, CX Coworker and other evolving work mgt solutions), given your knowledge.
" Develop and execute adoption strategies for new work management capabilities, establishing appropriate
adoption and engagement goals, defining success measures, and tracking business outcomes such as
efficiency gains, user adoption, and realized value.
" Seek out opportunities to promote Client s usage as Customer Zero of Workfront, WF ClientP or CX
Coworker, such as demoing or speaking in Client webinars (internal or customer facing), blog posts, etc.
" Work with cross-functional partners to drive consensus across teams and advocate solutions that balance
the needs of our users with our business goals.
Additionally, Consultant will provide non-billable key personnel(s), ( Delivery Team ) as part of managed delivery
governance model to support the Consultant personnel.

Deliverables:
Supplier Personnel Management Ownership from initial screening through onboarding
and off-boarding management ensuring Client andConsultant policy compliance. Participate in team
demand planning and forecasting sessions with Client
stakeholders.

Onboarding Execution Plan
Deliver a documented onboarding checklist per
resource, including system access provisioning, role-
specific training modules, and first-day sync with client
manager. Completion confirmed within 3 business
days of start.

Offboarding Execution Plan
Provide a finalized offboarding checklist per resource,
including knowledge transfer summary, access
revocation log, and asset recovery confirmation.
Completion within 5 business days of offboarding
notice.
Monthly Status Dashboard Submit a consolidated dashboard summarizing team
performance, blockers, attrition risks, and milestone
progress across all roles.
Quarterly Business Review (QBR) Package Facilitate QBRs with Client stakeholders including a
slide deck covering KPIs, capacity utilization, feedback,
and strategic alignment.
Financial Reporting Share a monthly financial report with budget
consumption trends, forecast vs. actual spend, and
variance commentary.
Backfill Speed KPI Report Track and report average time to backfill roles,
segmented by skill type and urgency level. Include
root cause analysis for delays exceeding SLA (e.g., > 10
business days).

C. MILESTONES
Consultant will commence work on September 21, 2026 and end on November 27, 2027 accordance with the
following milestones. Client s acceptance of each deliverable will be in accordance with the terms of acceptance
set forth in section F of this SOW below.
Service Capabilities Milestones
Work management
Product Management
" Expand the established Customer Zero Advisory Board to facilitate
engagement with our key Workfront, WF ClientP and CX Coworker customers
and better understand their needs for work management solutions (existing
and future).
" Identify use cases for new product capabilities related to work management." Establish a direct feedback loop with the Workfront & CX Coworker product
teams to communicate identified product gaps and advocate for
prioritization of new features.
" Work with customers to understand business problems, recommend
improvements to current processes, translate functional and non-functional
requirements, and design solutions.
" Partner with technical team and customer partners to drive the rollout of
new product capabilities, including testing, implementation, and roll-out.
" Seek opportunities to answer questions and equip Client workers that are
supporting external customers and prospects related to work mgt (WF, WF
ClientP, CX Coworker and other future work management solutions)
" Evaluate information gathered from stakeholders, define solutions that
optimize the user experience, and partner with others to drive delivery.
" Develop and execute adoption strategies for new work management
capabilities, measuring outcomes.
" Seek out opportunities to promote Client s usage as Customer Zero of
Workfront, WF ClientP or CX Coworker.

D. SERVICE LEVEL AGREEMENTS (SLA)
Consultant will comply with the following SLAs and provide Client regular reports per the
reporting frequency indicated below. The reports must demonstrate Consultant s adherence
to each such SLA.
A. Onboarding Consistency 45 days or less
B. Retention Management -- > 80%
C. Budget Adherence 90% adherence