Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Responsibilities:
Fields inquiries to the Service Department
Opens work orders and maintains control until they are closed and invoiced
Maintains the service library with current information
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including calculating and submitting charges, and follow-up
Other duties as assigned
Job Requirements:
High School Diploma or equivalent experience
Basic knowledge of accounting practices
Ability to use Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
Bilingual preferred