Work Order Specialist II

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. 

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you!

This position is located in Montgomery, Alabama.

The Work Order Specialist II provides operational support for and administration of the Air Force Civil Engineering work order process. This position utilizes Computerized Maintenance Management System (CMMS) processes as required to meet contract work activities. The customer service unit ensures customers are provided courteous, prompt, and effective service.

This role collaborates with facilities workers and supervisors to schedule and package work activities to maximize work efficiencies while minimizing contract resources. This position provides oversight, coordination, and sustainment of all data requirements to be maintained in the government’s system of record (currently NexGen IT).

Essential Functions and Duties:

• Monitors and directs all work schedules and work to include training, determining work priorities, assigning/reviewing work, and addressing performance issues.
• Assists in managing all incoming work orders and maintenance activities from customers, to include distributing, tracking, data logging, filing, reporting, and archiving.
• Ensure Planner/Schedulers are providing product(s) (332s) that include job estimates and work packages ready for execution.
• Collaborates with Planner/Schedulers to provide creativity and judgement in devising approaches to accomplish work, resolve design and operational problems, and make decisions in situations whereby standard engineering methods, procedures & techniques may not be applicable.
• Assists with compiling, coordinating, reviewing, and processing a large range of contract required records, reports, and submittals. Provide analysis by extracting data from CMMS. 
• Will monitor, track, and maintain all workflow management programs (facility manager, 332, dig permit, outages/closures, Preventive maintenance, and work requests)
• Inspect and diagnoses problems to determine corrective actions which will ensure a high level of professional, courteous customer service delivery always.
• Plans and determines work priorities, and risk level (3 A, B, C) in accordance with DAFI 32-1001 including allocation/assignment of CMMS activities.
• Ensures accuracy of incoming work order data and proper classification of work order tickets prior to forwarding them to appropriate departments for execution.
• Conducts random inspections to review work while in progress. Ensure procedures are being followed while meeting the highest level of customer service standards. 
  Interfaces with external and internal customers, as required, maximize productivity, and minimize lost time in a professional, pleasant, and courteous manner.
• Reviews correspondence and communication from customers, such as customer survey results, and other inquiries and responds to them in a timely fashion with accurate professional responses. Interacts with other teams to coordinate work, quality, and safety standards.
• May occasionally be required to operate Customer and Company-owned motor vehicles.
  Perform other duties as assigned in accordance with contractual, functional, and mission requirements.

This is a full time, onsite position on Maxwell Air Force base in Montgomery, Alabama.

Required Qualifications:

• High School Diploma, or equivalent.
• Minimum of 2 years’ customer service work experience.
• Minimum of one year of experience using Computerized Maintenance Management Information Systems.
• Knowledge of preventive maintenance programs, construction and repair terminology, project closeout procedures.
• Experience using Microsoft Office applications. Prefer experience with NexGen IT software.
• Prefer experience working in a military environment and familiarity with Air Force Civil Engineering guidance, rules, and regulations and/or government contracting.
• Ability to pass pre-hire background and drug tests.
• Ability to acquire and maintain government identification/common access card.
• Strong customer service skills.
• Ability to deal with a variety of people in a professional, courteous manner in diversified situations.
• Ability to obtain and maintain access to U.S. Government Installations through the Defense Biometric
• Identification System (DBIDS)/Common Access Card (CAC).
• Ability to successfully pass any background checks and/or drug testing required on the contract.
• Valid Driver’s License with acceptable driving record pertinent to the position.
• U.S. Citizenship. 

Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law. 

Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email 

ada@chugachgov.com

Chugach Government Solutions supports pay transparency and is committed to equitable and competitive compensation practices. Compensation for this role will be determined based on factors including job responsibilities, experience, skills, internal equity, geographic location, and applicable contract requirements. Where required by law, compensation ranges will be provided to candidates during the hiring process.