Work Order Team member

CYM Living LLC - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide our residents with an exceptional living experience, nurture a culture of community, and empower growth from within. As a vertically integrated firm, we lead operations by taking a hands-on approach to real estate investment and property management. We accomplish our mission by incorporating data and technology with hyperlocal customer service to all units.

About the Role

We are seeking a skilled and detail-oriented Work Order Team Member to support the cleanliness, safety, and overall appearance of our residential properties. This role plays a critical part in maintaining a safe, well-maintained, and welcoming environment for our residents.

This is a hands-on position responsible for completing the specialized custodial and light maintenance work that goes beyond standard building upkeep - power washing, trash-outs, carpet shampooing, appliance moves, touch-up painting, seasonal groundskeeping, and snow removal. Rather than servicing a single property, the Work Order Team Member works from a daily assignment of work orders and moves between buildings throughout the day based on need. Because the role involves transporting large items - furniture, appliances, debris from trash-outs, and cleaning equipment - a personal pickup truck is required.

This position requires travel between multiple properties throughout the day and participation in an on-call rotation to address after-hours emergencies. We are looking for someone who shows up consistently, works with urgency, works independently, and takes pride in maintaining high standards across every property they service.

Essential Functions & Responsibilities

• Complete a daily assignment of work orders issued by the Custodian Supervisor, reporting completion status back to the Supervisor
• Travel between multiple assigned properties throughout the workday based on operational need
• Perform specialized custodial tasks that go beyond standard building upkeep, including power washing, unit and common-area trash-outs, and cleaning out refrigerators and appliances
• Complete trash-outs, including loading, hauling, and properly disposing of furniture, appliances, and bulk refuse
• Transport large items, debris, and equipment between properties and to disposal sites using a personal pickup truck
• Shampoo and extract carpets in units and common areas
• Perform light maintenance tasks, including touch-up painting and minor repairs
• Replace light bulbs, ballasts, and other basic fixtures
• Move, remove, and install appliances as directed
• Provide pest control support as directed, including removal of pest debris following extermination treatments
• Operate industrial cleaning equipment and tools, including pressure washers and carpet extractors
• Remove trash, debris, and refuse from interior and exterior areas
• Cut grass and assist with general groundskeeping and minor landscaping
• Perform seasonal snow and ice removal from walkways and parking areas across a significant number of buildings
• Complete non-emergency work orders according to a set weekly schedule organized by work type, which allows the team to operate efficiently across multiple properties
• Provide on-site support during scheduled evictions when a runner is not available
• Assist with property preparation for lender and investor inspections during high-volume inspection periods
• Track time properly using the company timekeeping system
• Follow all company safety and security procedures
• Participate in an on-call rotation, including evenings and weekends as scheduled