Work Study Student - Enrollment Services Representatives

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia where we pride ourselves in the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect. These values form and guide the daily work of our institution.

CSUs core values - Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership make us an institution like no other. Each year, we enroll more than 7,000 students from the Southeast, across the nation, and around the world. Many programs at Columbus State rank high for affordability and value. The university strives to provide all students with an exceptional education thats accessible, affordable, and creative to the core.

Location

University Hall Enrollment Services Center

Department Information

Office of Student Success

Job Summary

Purpose or Role of the Position

The Federal Work Study Assistant Enrollment Services Representative supports the Enrollment Services Center (ESC) in providing welcoming, joyful, personalized, and empowering service to students and guests. As a front-line member of the ESC team, the student employee provides hands-on assistance with routine enrollment-related questions and processes, helps students navigate university systems and resources, and connects students with professional staff when additional expertise or support is needed. The Enrollment Services Center serves as a hub for student support. Student employees contribute to this mission by helping make university processes easier to navigate while ensuring every student feels welcomed, heard, and supported.

Responsibilities

Essential Responsibilities

• Welcome students, families, and campus visitors to the Enrollment Services Center and assist in identifying their needs.
• Provide hands-on assistance with routine enrollment-related questions and processes using established procedures and resources.
• Help students navigate university websites, student portals, forms, and other self-service resources.
• Assist students in locating published information related to registration, financial aid, student accounts, academic records, deadlines, and other enrollment services.
• Help students understand how to complete routine university processes and identify appropriate next steps.
• Assist with management of the ESC lobby, student check-in, service queues, and other front-desk activities.
• Answer general questions in person, by telephone, or through other approved communication channels using established resources and procedures.
• Recognize when a students question or situation requires professional staff assistance and facilitate a smooth transition to an ESC professional.
• Support ESC staff with administrative activities, document organization, resource updates, and other operational needs.
• Review student-facing resources and identify information, instructions, or processes that may be confusing or difficult for students to navigate.
• Maintain student privacy and confidentiality and comply with FERPA and university policies.
• Participate in required training, coaching, and ongoing professional development. Perform other duties that support the operations and service mission of the Enrollment Services Center.

Required Qualifications

• Must be currently enrolled at Columbus State University.
• Must meet eligibility requirements for Federal Work Study employment.
• Must be in good academic and disciplinary standing.
• Must be available to complete required ESC training prior to working independently with students.
• Previous customer-service or office experience is helpful but not required. Training will be provided.

Proposed Salary

$8/hr

Required Documents to Attach

• Resume
• Cover Letter

Knowledge, Skills, & Abilities

Successful candidates should demonstrate:

• Strong interpersonal and customer-service skills.
• A welcoming, positive, and professional demeanor.
• Ability to communicate clearly with individuals from a variety of backgrounds and experiences.
• Willingness to learn university processes, systems, and resources.
• Ability to follow established procedures and recognize when additional assistance is needed.
• Strong attention to detail and commitment to providing accurate information.
• Dependability and ability to arrive on time and maintain an agreed-upon work schedule.
• Ability to work effectively as part of a team.
• Basic computer skills and comfort learning new technology.
• Ability to maintain confidentiality and exercise appropriate discretion.
• Initiative, curiosity, and willingness to ask questions rather than make assumptions.

Contact Information

If you have any questions, please contact the Human Resources Office at 706-507-8920 or e-mail to hr@columbusstate.edu.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.

Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.

Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.

Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.

Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.

Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

• A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;

• Pre-employment drug testing for positions with high-risk responsibilities.

• Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

• Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

It is the policy of Columbus State University to recruit, hire, train, promote, and educate persons without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

Other Information

Position Classification:

Federal Work-Study (FWS) positions are grouped into three general levels based on job duties and required skills:

• Entry-Level: Basic tasks with little to no prior experience required. Duties may include clerical work, customer service, or general office support.
• Intermediate: Positions that require some prior experience or specific skills. Duties may include tutoring, lab assistance, or more independent administrative work.
• Advanced: Roles that require specialized skills, training, or significant responsibility. Duties may include research assistance, technical support, or leadership roles.

Procedure for Determining Pay Rate:

Federal Work-Study (FWS) pay rates are based on the type of job, responsibilities, and skills required. Pay is set within the universitys student wage guidelines and follows federal and state minimum wage laws.

Rates may vary by position and are determined in coordination with Financial Aid, based on available funding and the students FWS award.

Evaluation Procedures and Schedules

Position is between the hours of 8AM and 5PM Mon-Fri, up to 19 hrs per week. Will accomodate student class schedue. Evaluation will include 30-60-90 day review which will include one on one meetings with the direct supervisor and working with other more experienced team members.

Student employees will develop transferable skills and will be provided training and evaluation in the following areas:

• Customer service
• Professional communication
• Problem-solving
• Teamwork and collaboration
• Technology
• Confidentiality and professional ethics
• Conflict management
• Decision-making and professional judgment
• Leadership and peer support

Other Information

Service Expectations:

Student employees are expected to demonstrate the ESC Service Promise:

Welcome them. Hear them. Own it. Solve what we can. Coordinate what we cant.

Make sure they know what comes next.

In practice, this means: Treating every student with patience, respect, and professionalism.

Listening carefully before determining what assistance is needed.

Asking follow up questions and anticipating related concerns.

Providing accurate information using approved university resources.

Helping students complete simple processes rather than unnecessarily referring them elsewhere.

Never guessing when unsure of an answer.

Seeking assistance from professional staff when a question requires interpretation, specialized knowledge, access, or authority.

Ensuring students understand their next step before concluding an interaction.