Workday Analyst (Tier 1 / Generalist) 100% REMOTE

Location: Remote (U.S.-based preferred)
Type: Contract (20 hours/week, potential to increase)
Duration: 6 months to start
Target Start: ASAP (within 1–2 weeks)
Pay Rate: $35-$40

Overview

Samuel Merritt University is seeking a Workday Analyst (Tier 1 / Generalist) to support their Workday environment as they approach the final stages of their Workday Student implementation.

This role is designed to provide day-to-day operational support, helping manage an increasing volume of tickets across both Workday and a legacy student system ( PowerCampus) during the transition period.

The ideal candidate will act as a frontline support resource, resolving Tier 1 issues and serving as a liaison between internal stakeholders and the organization's AMS partner.

Key Responsibilities

• Serve as the primary point of contact for Tier 1 Workday support requests across functional teams
• Troubleshoot and resolve basic Workday issues; escalate more complex items to AMS partner (ERPA) as needed
• Manage and respond to incoming tickets (approx. 8–10 per week, with potential to increase)
• Coordinate with internal teams to gather requirements and clarify user requests
• Submit and track tickets with AMS partner when escalation is required
• Assist with basic system navigation support and user guidance
• Support internal training efforts (logistics, coordination, and light facilitation using provided materials)
• Document common issues, workflows, and resolutions to improve internal processes

Required Qualifications

• Workday Certification (any module; required for system access and community resources)
• Hands-on experience supporting Workday in a functional or analyst capacity
• Experience working in a ticketing or support environment
• Strong communication skills with ability to interact with non-technical stakeholders
• Ability to triage issues, prioritize tasks, and manage workload independently

Preferred Qualifications

• Exposure to one or more Workday modules:
  • HCM
  • Financials
  • Payroll
  • Time Tracking / Absence
• Experience supporting post-implementation or hybrid (legacy + Workday) environments
• Familiarity with ticketing systems
• Experience supporting training coordination or documentation

Environment & Team

• Supporting both Workday platform and Workday Student rollout
• Legacy system ( PowerCampus) still active during transition
• Backed by AMS partner ( ERPA) for escalations and complex builds
• Collaborative environment with functional teams across the organization

Additional Details

• Hours: ~20/week to start, with potential to grow to 30+ based on workload
• Time & Materials billing (hours worked each week may vary)
• Flexible scheduling; candidates must be able to align with Pacific Time working hours if needed
• Fully remote

What Success Looks Like

• Quickly becomes a reliable Tier 1 support resource
• Reduces backlog of incoming tickets
• Improves response time and user experience
• Effectively leverages AMS partner for escalations
• Potential to expand scope and hours based on performance

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