Workday Applications Manager, IS Administration, Baptist Health Medical Center

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Workday Applications Manager, IS Administration, Baptist Health Medical Center

The Workday Applications Manager oversees application strategies and project initiatives, ensuring team performance and alignment with business goals. This role includes leadership and subject matter oversight of enterprise platforms, with a strong emphasis on Workday and UKG, supporting their implementation, optimization, and ongoing performance. This individual plans, manages, directs, and coordinates all activities to ensure a stable information environment, efficient workflows, and responsiveness to clinical, research, and educational operational needs. Drives optimization of applications, including Workday and UKG, to achieve enterprise goals for patient safety, workforce effectiveness, and quality health outcomes across the continuum.

The Workday Applications Manager will cost-effectively manages projects and analyst workloads to ensure timely implementation, effective resource utilization, and alignment with enterprise strategic and operational priorities. Develops and implements policies, procedures, and processes that support transparency, engagement, collaboration, and innovation in system design, particularly within HRIS and workforce management platforms. Monitors maintenance and performance of supported applications, including Workday and UKG, and reports critical issues and needs to leadership. Facilitates building, planning, problem-solving, and prioritization discussions with application teams, information technology specialists, clinicians, and leadership to ensure alignment and successful delivery of enterprise initiatives.

Workday Applications Manager Responsibilities:

• Oversees application strategies and project initiatives, ensuring team performance and alignment with business goals.
• Plans, manages, directs, and coordinates all activities to ensure a stable information environment, efficient workflows, responsiveness to clinical, research, and educational operational needs, and optimization of applications to achieve enterprise goals for patient safety and quality health outcomes across the continuum.
• Cost-effectively manages projects and analyst workloads to ensure timely implementation, effective resource utilization, and alignment with enterprise strategic and operational priorities.
• Develops and implements policies, procedures, and processes to support and facilitate transparency, engagement, collaboration, and innovation in system design.
• Monitors maintenance related to specific applications and reports critical issues and needs to leadership.
• Facilitates building, planning, problem-solving, and prioritization discussions with application teams, information technology specialists, clinicians, and leadership.
• Manages operations through the development, monitoring, and achievement of goals and tactics that support consistent high-quality services and drive operations in alignment with strategic plans.
• Develops, monitors, and manages the budget process.
• Effectively utilizes organizational information systems and data related to operational management.
• Develops and communicates ambitious performance measures with leadership to improve outcomes.
• Complies with all departmental and organizational policies and procedures, in addition to regulatory requirements (such as OSHA, CMS, Joint Commission, etc.), and participates in corporate and departmental safety and quality activities.

Workday Applications Manager Experience:

• Proven managerial experience in IS Applications (Workday and UKG required).
• Strong organizational and leadership skills.
• Ability to manage budgets and resources.
• Excellent communication and strategic planning abilities.
• Minimum of five years of experience in healthcare, healthcare operations, or information technology required.
• Working knowledge of project management techniques, systems design, and analysis required.
• Minimum of two years of leadership experience required.

Education and Certification Requirements:

• Bachelor's Degree required.
• Master's degree preferred.
• Note: Workday and UKG application experience preferred.
• Certification in relevant application and module preferred.
• Project Management Professional (PMP) - PMI Required

Primary Location:

Metro Square