WORKDAY BUSINESS ANALYST

The County currently has four supplier punch-out integrations, and the BSA will work with IT to make sure those integrations operate correctly and assist with ongoing troubleshooting/fine-tuning.

The BSA will also support Workday's semiannual releases, reviewing procurement-related release notes and conducting associated testing. Releases generally occur around March and September.

Kathie clarified that although this is called a BSA role, their BSAs tend to operate somewhat in the technical/configuration space because of the complexity and interconnected nature of ERP systems.

Workday Environment

The County has Workday Finance capabilities such as General Ledger and AP already live. Support is organized by function, with functional leads for areas such as AP and Chart of Accounts/GL, along with Finance BSAs supporting business processes and technology. Procurement already has a functional lead but does not currently have a dedicated BSA, which is the gap this resource is intended to fill.

Performance / Deliverable Expectations

The County wants tangible evidence that the additional resources are generating value. The contractors should therefore have defined milestones, deliverables and measurable outputs.

Lindsey mentioned potentially tracking work through daily/weekly/monthly metrics, while Kathie emphasized tangible deliverables that can demonstrate completed work and help the County determine how to support the function sustainably in the future.