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Workday HRIS Digital Experience Analyst

Expert Technology Services

Houston, TX

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JOB DETAILS
SKILLS
Adoption, Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Case Management, Content Management, Continuous Improvement, Conversation Engine, Customer/Consumer Behavior, Documentation, HRIS/HRMS, Human Resources Management, Human Resources Processes, Knowledge Management, Localization, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Performance Management, Search Engine Optimization (SEO), Time Management, Trend Analysis
LOCATION
Houston, TX
POSTED
2 days ago
Job Summary (List Format) Workday HRIS Digital Experience Analyst

- Optimize employee experience within Workday by managing digital HR content, knowledge resources, and self-service capabilities.
- Serve as primary owner of Workday Help Knowledge Management to ensure accurate, user-friendly, and timely HR information.
- Create, publish, maintain, and retire Workday Help knowledge articles.
- Establish and enforce content governance, standards, and review processes for HR knowledge.
- Collaborate with HR teams to document, update, and continuously improve HR knowledge content.
- Manage content categorization, tagging, search optimization, and audience targeting for effective resource discovery.
- Analyze user behavior, search trends, and content performance to increase self-service adoption and improve employee experience.
- Identify and implement opportunities to simplify HR processes through knowledge management, automation, and digital guidance.
- Work with HR, Communications, and Technology teams to promote self-service solutions and reduce HR support volume.
- Coordinate translation and localization of global HR content as needed.
- Configure and support Workday HCM and Workday Help applications.
- Utilize Microsoft Office applications (Excel, Word, PowerPoint, Outlook) for documentation and reporting.
- (Preferred) Support HR Shared Services or employee service delivery environments.
- (Preferred) Apply knowledge of employee self-service, case management, and knowledge management best practices.
- (Preferred) Experience with AI-powered support tools, chatbots, or digital assistants.
- (Preferred) Support global organizations and manage multilingual content.

About the Company

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Expert Technology Services

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