Hands on experience with Workday functional modules (HCM / Comp / Talent / Benefits)
Strong understanding of Workday Business Process Framework
Experience in L1/L2 AMS support model and ITSM tools (ServiceNow or equivalent)
Ability to analyze cross module functional impacts
Working knowledge of Workday reporting and data validation
Strong communication skills for HR and business stakeholder interaction
Role Summary
Provide Level 1 and Level 2 functional support for Workday modules (HCM, Compensation, Talent, Benefits), ensuring stable day to day operations and timely resolution of business user issues.
Key Responsibilities
Handle functional incidents and service requests, including issue triage and resolution
Perform business process and configuration troubleshooting within approved scope
Support Workday business cycles (compensation, talent reviews, benefits enrollment)
Execute standard configuration changes (BP updates, eligibility rules, validations)
Support UAT, regression testing, and release validation activities
Maintain SOPs, knowledge articles, and support documentation
Numbers & Facts
Location
Irvine, CA
Skills
Acceptance Testingunmatched
Business Processesunmatched
Business Supportunmatched
Communication Skillsunmatched
Data Qualityunmatched
Functional Analysisunmatched
IT Service Management (ITSM)unmatched
Maintenance Servicesunmatched
Problem Solving Skillsunmatched
Production Supportunmatched
Regression Testingunmatched
ServiceNowunmatched
Standard Operating Procedures (SOP)unmatched
Support Documentationunmatched
Testingunmatched
Time Managementunmatched
Validation Testingunmatched
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