Acceptance Testing, Business Processes, Business Support, Communication Skills, Data Quality, Functional Analysis, IT Service Management (ITSM), Maintenance Services, Problem Solving Skills, Production Support, Regression Testing, ServiceNow, Standard Operating Procedures (SOP), Support Documentation, Testing, Time Management, Validation Testing
Job Description
Workday Production Support (AMS)
Key Skills
- Hands on experience with Workday functional modules (HCM / Comp / Talent / Benefits)
- Strong understanding of Workday Business Process Framework
- Experience in L1/L2 AMS support model and ITSM tools (ServiceNow or equivalent)
- Ability to analyze cross module functional impacts
- Working knowledge of Workday reporting and data validation
- Strong communication skills for HR and business stakeholder interaction
Role Summary
Provide Level 1 and Level 2 functional support for Workday modules (HCM, Compensation, Talent, Benefits), ensuring stable day to day operations and timely resolution of business user issues.
Key Responsibilities
- Handle functional incidents and service requests, including issue triage and resolution
- Perform business process and configuration troubleshooting within approved scope
- Support Workday business cycles (compensation, talent reviews, benefits enrollment)
- Execute standard configuration changes (BP updates, eligibility rules, validations)
- Support UAT, regression testing, and release validation activities
- Maintain SOPs, knowledge articles, and support documentation