$120,000–$150,000 Per Year
Acceptance Testing, Access Control, Analysis Skills, Application Integration, Business Processes, Business Support, Communication Skills, Data Quality, Documentation, IT Service Management (ITSM), Identify Issues, Incident Management, Maintenance Services, Organizational Skills, Patient Assessment, Privacy Controls, Problem Solving Skills, Production Support, Regression Testing, ServiceNow, Software Administration, Standard Operating Procedures (SOP), Support Documentation, Testing, Time Management, Validation Testing
Workday - Production Support
Must Have Technical/Functional Skills
Workday Application Support - Functional
Key Skills
- Hands‑on experience with Workday functional modules (HCM / Comp / Talent / Benefits)
- Strong understanding of Workday Business Process Framework
- Experience in L1/L2 AMS support model and ITSM tools (ServiceNow or equivalent)
- Ability to analyze cross‑module functional impacts
- Working knowledge of Workday reporting and data validation
- Strong communication skills for HR and business stakeholder interaction
Workday Application Support - Integration
Key Skills
- Hands‑on experience supporting Workday integrations (EIB, Core Connectors, PECI)
- Strong understanding of Workday inbound/outbound data flows
- Experience in production support and incident management
- Ability to analyze logs, error messages, and data exceptions
- Working knowledge of security, data privacy, and access controls
- Good communication skills to coordinate with functional teams and L3 partners
Roles & Responsibilities
Workday Application Support - Functional
Role Summary
Provide Level 1 and Level 2 functional support for Workday modules (HCM, Compensation, Talent, Benefits), ensuring stable day‑to‑day operations and timely resolution of business user issues.
Key Responsibilities
- Handle functional incidents and service requests, including issue triage and resolution
- Perform business process and configuration troubleshooting within approved scope
- Support Workday business cycles (compensation, talent reviews, benefits enrollment)
- Execute standard configuration changes (BP updates, eligibility rules, validations)
- Support UAT, regression testing, and release validation activities
- Maintain SOPs, knowledge articles, and support documentation
Workday Application Support - Integration
Role Summary
Provide Level 1 and Level 2 integration support for Workday, ensuring reliable operation of inbound and outbound integrations and timely resolution of integration‑related issues.
Key Responsibilities
- Monitor and support Workday integrations (EIBs, Core Connectors, Studio - support only)
- Perform triage and troubleshooting of integration and batch job failures
- Coordinate integration re‑runs, data corrections, and incident resolution
- Validate data flows between Workday and downstream/upstream syste ms
- Support UAT, regression testing, and release validation for integrations
- Maintain integration runbooks, SOPs, and operational documentation
Salary Range- $120,000-$150,000 a year
T
Tata Consultancy Services Ltd