Workday Production Support Lead
Irvine, CA
Fulltime
Must Have Technical/Functional Skills:
Workday Application Support – Functional
Key Skills
• Hands‑on experience with Workday functional modules (HCM / Comp / Talent / Benefits)
• Strong understanding of Workday Business Process Framework
• Experience in L1/L2 AMS support model and ITSM tools (ServiceNow or equivalent)
• Ability to analyze cross‑module functional impacts
• Working knowledge of Workday reporting and data validation
• Strong communication skills for HR and business stakeholder interaction
Workday Application Support – Integration
Key Skills
• Hands‑on experience supporting Workday integrations (EIB, Core Connectors, PECI)
• Strong understanding of Workday inbound/outbound data flows
• Experience in production support and incident management
• Ability to analyze logs, error messages, and data exceptions
• Working knowledge of security, data privacy, and access controls
• Good communication skills to coordinate with functional teams and L3 partners
Roles & Responsibilities
Workday Application Support – Functional
Role Summary
Provide Level 1 and Level 2 functional support for Workday modules (HCM, Compensation, Talent, Benefits), ensuring stable day‑to‑day operations and timely resolution of business user issues.
Key Responsibilities
• Handle functional incidents and service requests, including issue triage and resolution
• Perform business process and configuration troubleshooting within approved scope
• Support Workday business cycles (compensation, talent reviews, benefits enrollment)
• Execute standard configuration changes (BP updates, eligibility rules, validations)
• Support UAT, regression testing, and release validation activities
• Maintain SOPs, knowledge articles, and support documentation
Workday Application Support – Integration
Role Summary
Provide Level 1 and Level 2 integration support for Workday, ensuring reliable operation of inbound and outbound integrations and timely resolution of integration‑related issues.
Key Responsibilities
• Monitor and support Workday integrations (EIBs, Core Connectors, Studio – support only)
• Perform triage and troubleshooting of integration and batch job failures
• Coordinate integration re‑runs, data corrections, and incident resolution
• Validate data flows between Workday and downstream/upstream systems
• Support UAT, regression testing, and release validation for integrations
• Maintain integration runbooks, SOPs, and operational documentation
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