This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $62,000.00/yr - $66,500.00/yrAs a Senior Workday Ops & Testing Specialist, you will be part of a smart, talented team responsible for partnering with the recruitment organization and our downstream HR partners to continuously improve our recruiter and candidate experience. Workday system testing and troubleshooting for Global Expansion efforts, assisting with recruiting education and development of user-friendly training materials.We are looking for individuals who excel in a collaborative team environment, have strong verbal and written communication skills, able to manage multiple priorities, can proactively identify and solve problems, and possess the ability to adapt to change quickly.Responsibilities:Utilize our Workday test environments to perform User Acceptance Testing and troubleshoot Workday Recruiting system issuesCreate and maintain job aids to assist recruiters with system steps and procedural guidanceParticipate as a team member in agile pod work to enhance the Workday Recruiting experienceMonitoring email inquiries sent to the careers and/or recruiting accommodations mailboxes using salesforceProvide accurate, complete, and timely responses on a variety of inquiriesPerform audits and assist with team projectsEngage with recruiters, candidates, hiring managers or HR partner groups to resolve system issues and coach on appropriate steps/proceduresBuild and maintain relationships with internal clientsLeverage appropriate communication channels that influence and achieve intended outcomesExhibit a high level of personal ownership, confidentiality, and flexibilityHelp management identify and implement process improvement strategies that enhance the customer experience and/or operational effeciencyBasic Qualifications:At least 2 year of recruiting or HR operations experienceAt least 2 year of customer service experience within a corporate environmentProficiency with Google Suite1+ years JIRADemonstrated customer service skills, attention to detail and decision-making skillsExcellent written and verbal communication skillsPreferred Qualifications:2+ year of system administration experience2+ year of Workday Recruiting experienceExperience Working in an Agile environment1 year of process management experience1 year of Workday Recruiting experienceExperience with SalesforceDexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.Seniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Human ResourcesIndustries IT Services and IT Consulting and Financial ServicesReferrals increase your chances of interviewing at Dexian by 2xInferred from the description for this job Medical insuranceVision insurance401(k)Get notified about new Testing Coordinator jobs in Richmond, VA .Transition Coordinator - Remote / Pacific Time Zone Ancillary Testing Specialist - Ophthalmology - No weekends, training provided Need Business Analyst - Data and QA - Local to Richmond, VA Coordinator of English as a Second Language Program Coordinator - Regulatory Affairs VIB Specialist/Manager / Contract Specialist I-CMS Andrews - #BVIIS021 (Previous applicants need not reapply) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr