Workers Compensation Claims Representative
Salary
$90,881.60 - $127,879.54 Annually
Location
Sacramento, CA
Job Type
Full-Time Career
Job Number
001943-26-HR
Department
Human Resources
Division
Workers Compensation
Opening Date
08/27/2026
Closing Date
9/24/2026 11:59 PM Pacific
Max Number of Applicants
150
THE POSITION
THIS JOB POSTING WILL AUTOMATICALLY CLOSE UPON THE RECEIPT OF 150 APPLICATIONS
OR
AT THE FINAL FILING DEADLINE, WHICHEVER OCCURS FIRST.
With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.
IDEAL CANDIDATE STATEMENT
The ideal candidate will be resourceful, collaborative, and solutions-oriented with experience managing complex workers' compensation claims. Experience working with first responder populations, including police and fire personnel, is highly desirable, but not required, along with an understanding of the unique medical, operational, and return-to-work considerations associated with these roles. The ideal candidate will take a proactive and solutions-focused approach to workers' compensation, thinking beyond traditional workers' compensation practices to address treatment barriers and support timely recovery and return to work. They will communicate effectively with injured employees, medical providers, departmental partners, and maintain a strong commitment to high-quality service, integrity, and proactive case management.
Under general supervision, the Workers Compensation Claims Representative performs a wide variety of responsible duties in claims adjusting related to the Citys self-administered Workers Compensation Program; provides timely Workers Compensation benefits pursuant to State of California laws; investigates, evaluates, and settles Workers Compensation claims against the City of Sacramento; attends mandatory settlement conferences, court hearings, and meetings.
DISTINGUISHING CHARACTERISTICS
This exempt classification is populated with multiple incumbents. The Workers Compensation Claims Representative performs the entire range of specialized duties requiring a thorough knowledge of all aspects of the Workers Compensation Program. When filled from the outside, significant prior experience in adjusting Workers Compensation claims is required.
SUPERVISION RECEIVED AND EXERCISED
General supervision is provided by a Workers Compensation Claims Supervisor or higher-level management staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:
Reviews accident and injury reports and Doctors First Report of Injury forms to determine proper actions under Workers Compensation laws and regulations; obtains background information; and opens and adjusts claims; pays temporary disability, permanent disability, and life pension benefits to injured employees; or, pays death benefits to dependents; reviews and pays related medical bills; reviews and pays expenses incurred to defend the City in contested claims; and verifies mileage payment requests, pharmacy reimbursements, and other bills.
Establishes and maintains monetary case reserves to cover medical costs and projected miscellaneous and compensation costs; prepares written requests for settlements; settles litigated cases that do not require a defense attorney and advises as appropriate; reviews cases for subrogation potential and files related actions.
Computes permanent disability case ratings and awards; coordinates benefits with other City benefits; prepares information for submission to the Workers Compensation Appeals Board, Disability Evaluation Unit, and Administrative Director; files appropriate actions such as answers, declarations, pleadings and objections.
Communicates verbally and in writing with injured employees, their departments, physicians, dependents, attorneys, City safety representatives, Workers Compensation Appeals Board members, and other interested parties; reviews established claims periodically to prompt action and closure, and/or settlement.
Sets medical evaluations and coordinates return to work, interactive process, utilization review, independent medical review, and independent bill review; attends mandatory settlement conferences, hearings, and meetings relevant to cases.
Provides exceptional customer service to those contacted in the course of work.
Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.
QUALIFICATIONS
Knowledge of:
State of California Workers Compensation laws, administrative regulations, and claims adjusting procedures.
Principles and practices of permanent disability rating, utilization review program, independent medical review program, independent bill review program, supplemental job displacement benefits program, return to work program and disability management programs.
Principles and practices of reserving and excess carrier reporting.
Medical and legal terminology relating to Workers Compensation matters.
Oral presentation techniques.
Skill in:
Ability to:
Interpret, explain, and apply Workers Compensation laws and administrative rules and regulations.
Analyze complex data, including medical reports, and make appropriate decisions.
Make accurate arithmetical computations.
Speak and write effectively.
Establish and maintain effective relationships with injured employees and their families, attorneys, and physicians.
EXPERIENCE AND EDUCATION
Experience:
Three years of Workers Compensation claims adjusting experience in an insurance company, third-party administrator, or self-insured employer. Public agency experience is desirable.
Education:
Possession of an Associates Degree or 60 semester units or equivalent quarter hours from an accredited college or university with major course work in public or business administration, economics, accounting, human resources, or a related field.
Substitution:
Additional qualifying experience may substitute for the required education on a year for year basis.
Possession of certificate proving successful completion of the Self-Insurance Administrators Examination may substitute for the required education.
PROOF OF EDUCATION
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.
SPECIAL QUALIFICATIONS
Certification:
Possession of an Experienced Claims Examiner designation is required at time of appointment, per California Insurance Code Section 11761.
Possession of, or ability to obtain by time of appointment, required post-designation training, pursuant to is required at time of appointment, per California Insurance Code Section 11761 and California Code of Regulations, Title 10, Sections 2592.02, 2592.03, 2592.04, and 2592.05.
PROOF OF CERTIFICATION
Proof of the required certificate and/or license should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.
THE SELECTION PROCEDURE
Please note, the City of Sacramentos preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.
Employment applications must be submitted online; paper applications will not be accepted.
Employment applications will be considered incomplete and will be disqualified:
If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
Proof of certification and/or license should be submitted online with your application. Proof of certification and/or license will be required at time of appointment.
Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.
Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
QUESTIONS:
For questions concerning this job announcement and the application process:
Bilingual Pay
Did you know that the City offers bilingual pay? Thats right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.
Pension Reform Act
The City of Sacramento is covered by the California Public Employees Retirement System, and as such, must adhere to the California Public Employees Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicants eligibility and/or selection for open vacancies at the City of Sacramento.
Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Additional Information
Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf
Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html
Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf
01
APPLICATION: I understand my application must meet the minimum qualifications for consideration of employment with the City of Sacramento. The experience I list in the duties area of the "Work Experience" section of the employment application will be used to determine if I meet the minimum qualifications as stated on the job announcement. A resume, responses to the supplemental questions requiring a narrative response, employment history listed elsewhere in the application or attachments will not substitute for the information required in the "Work Experience" section of the employment application. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). Please refer to the City of Sacramentos Applicant Resources Page for Screening Instructions: https://www.cityofsacramento.gov/HR/employment
02
PROOF OF EDUCATION: To qualify for this classification you may use education or experience as listed in the substitution option to provide required knowledge, skills, and abilities. I understand proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with my application and will be required at the time of appointment if I am using education to qualify for this position. Please refer to the City of Sacramentos Proof of Education Requirements (https://www.cityofsacramento.gov/HR/employment) for information on accepted documentation.
03
EDUCATION CONFIRMATION: If I am using education to qualify for this position, I attest I possess or will possess the following level of education in public or business administration, economics, accounting, human resources, or a related field by time of appointment if I am selected for this position
04
PROOF OF CERTIFICATION: I understand proof of certification, should be submitted with my application and will be required at the time of appointment.
05
CERTIFICATION CONFIRMATION: I attest I possess or will possess an Experienced Claims Examiner designation by time of appointment if I am selected for this position.
06
CERTIFICATION CONFIRMATION: I attest I possess or will possess the required post-designation training, pursuant to California Insurance Code Section 11761 and California Code of Regulations, Title 10, Sections 2592.02, 2592.03, 2592.04, and 2592.05 by time of appointment if I am selected for this position.
Required Question
Employer City of Sacramento
Address 915 I Street
Historic City Hall
Sacramento, California, 95814-2604
Phone (916) 808-5726
| Location | Sacramento, CA |
| Salary | $90,881.60–$127,879.54 Per Year |
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