Workers’ Compensation Claims Supervisor

Role Summary

The Workers’ Compensation Claims Supervisor is a key leadership role responsible for guiding and overseeing a high-performing claims team in a fast-paced, compliance-focused environment. This position offers the opportunity to combine deep technical expertise in Texas workers’ compensation with hands-on leadership, mentorship, and client engagement. The Supervisor ensures accurate claims handling, regulatory compliance, exceptional service delivery, and continuous professional development of staff, while serving as a trusted resource for clients and internal partners.

This is an ideal opportunity for an experienced claims leader who thrives in an in-office setting, values accountability and collaboration, and enjoys driving both operational excellence and team success.

Key Duties & Responsibilities

• Supervise, mentor, and support Claims Examiners, Claims Assistants, and administrative staff

• Monitor attendance, performance, evaluations, and address disciplinary matters as needed

• Review claims activity, including initial reviews, ongoing case management, delays, and denials

• Approve reserve changes up to $250,000 and payments up to $10,000 in accordance with internal guidelines

• Conduct comprehensive file reviews to ensure compliance with Texas workers’ compensation laws, client requirements, and internal procedures

• Coordinate and lead training sessions related to regulatory updates, internal policies, and best practices

• Ensure caseloads are appropriately staffed, balanced, and managed efficiently

• Approve priority payments and sign checks as required

• Respond professionally and promptly to claimant, vendor, and client inquiries or concerns

• Monitor vendor performance and recommend or implement panel adjustments as necessary

• Ensure all client servicing instructions are consistently followed

• Provide coverage for claims examiners during absences or vacancies

• Prepare, review, and evaluate monthly client reports

• Facilitate and participate in internal and external audits

• Conduct and document educational and training sessions for internal teams and external stakeholders

• Attend client file reviews and meetings as needed

• Collaborate with leadership and sales/service teams on RFPs and client service initiatives

• Adhere to Supervisor Best Practice Guidelines

• Perform additional duties as assigned to support operational and organizational goals

Required Qualifications

• High School Diploma or GED

• Minimum of 5 years of supervisory experience within workers’ compensation claims

• Active Texas Adjuster’s License

• Strong working knowledge of Texas workers’ compensation statutes and regulations

• Solid understanding of medical terminology

• Proven experience supervising claims staff in a high-volume environment

Desired Qualifications

• Bachelor’s degree in a related field

• Experience handling Texas public entity and school district claims (highly preferred)

• Strong analytical and problem-solving capabilities

• Ability to manage diary systems, prioritize workload, and meet strict deadlines

• Excellent written and verbal communication skills

• Ability to clearly explain complex claims information to claimants, clients, and staff

• Proficiency in Microsoft Word and Excel

• Demonstrated ability to manage and mentor employees with varying experience levels

• Strong interpersonal, leadership, and coaching skills

• Ability to manage stress, multitask effectively, and maintain focus in a deadline-driven environment

• Positive, professional attitude with a strong sense of urgency and accountability

About the Organization

This opportunity is with a well-established organization specializing in workers’ compensation and claims administration services. The organization is committed to regulatory excellence, client satisfaction, and fostering a collaborative, professional work environment that supports growth, leadership development, and long-term career success.

Location & Work Type

• Location: Irving, Texas

• Work Type: On-site, in-office role