Workers' Compensation Claims Trainee

Company

Argo Group

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s): Workers' Compensation Claims Trainee

Employment Type: Regular

FLSA Status: Non-Exempt

Location: Field

Summary:

We are looking for a highly capable Workers' Compensation Claims Adjuster Trainee to join our team and work from their home in New Mexico. The position reports to a manager based in Rockwood, PA and initially will be focused on adjudicating medical-only claims and will eventually be trained on adjudicating low complexity indemnity claims. In addition, this position manages both Federal and State Black Lung claims that have already been reviewed and a schedule of benefits approved by the Department of Labor. Under close supervision, this role investigates compensability, conducts claimant, employer, and provider outreach (including required alive‑and‑well checks), sets reserves, denies non‑compensable claims, and ensures appropriate medical payments are made timely and accurately. The position emphasizes strong claim management fundamentals, timely resolution, thorough documentation, and consistent communication with all claim stakeholders. Our Adjusters contribute to providing superb results for our clients.

Although Rockwood underwrites general liability insurance and workers' compensation for many types of businesses, our specialty is underwriting workers' compensation insurance for the mining industry, with a focus on the coal-mining industry. Rockwood has become a leading underwriter of workers' compensation for the mining industry by offering workers' compensation insurance with a commitment to providing the best service on loss control and claims, collaborating across all departments with this common goal. We have never been more committed to our clients to ensure their employees receive excellent medical care if they need it due to a work-related injury or illness. Our passion for outstanding customer focus, combined with our deep industry experience, is what sets up apart from other insurance carriers in this niche market.

Employees in this role will be required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs to dictate, and employees are expected to work overtime when required.

This is a classified as a field position.

Essential Responsibilities:

• Under close supervision and guidance, works within narrowly defined limits with an impact on departmental results. This requires conducting thorough claim investigations by interviewing injured workers, insured employers, medical providers, and other relevant parties to determine compensability issues and subrogation potential.
• Manage medical‑only claims, including Federal and State Black Lung claims that have already been reviewed and a schedule of benefits approved by the Department of Labor.
• Completing required alive‑and‑well checks for Black Lung claims and monitoring of biweekly or monthly benefit payments.
• Resolving issues that are generalized and typically not immediately evident, but typically not complex and within immediate job area.
• Denying any claims that are not covered or do not meet compensability criteria and successfully defending that decision if challenged.
• Actively manage medical only claims to ensure only medical bills appropriate to the claim are paid on a timely basis.
• Managing a diary and completing tasks to ensure that cases are resolved timely and at the right financial outcome.
• Properly setting claim reserves.
• Identifying and directing the assignment and coordination of expertise resources to assist in case resolution.
• Preparing reports for file documentation
• Processing mail and prioritizing workload.
• Responsible for telephone calls from various parties (insured, claimant, etc.).
• Having an appreciation and passion for strong claim management

Qualifications / Experience Required:

• An advanced knowledge of medical only workers' compensation claims typically achieved through:

• High School diploma

• At least six years' experience adjudicating medical only claims or in the insurance or healthcare industry (preferably in a commercial claim department) is required, as is familiarity with medical terminology. A bachelor's degree from an accredited university can be used to substitute 5 of the 6 years of work experience.

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).

• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:

• Finding a way to achieve success through adversity

• Being solution (not problem) focused

• Must have excellent communication skills and the ability to build lasting relationships.

• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.

• Desire to work in a fast-paced environment.

• Excellent evaluation and strategic skills required.

• Must possess a strong customer focus.

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.

• Must be tenacious in ability to investigate claims by interviewing injured worker, employer, witnesses, and healthcare providers and researching coverage issues and potential subrogation opportunities.

• The ability to read, speak, and write English fluently is required. Polished and professional telephone communication skills are essential.

• Uses listening and questioning techniques to effectively gather information from insureds and claimants

• Polished and professional written and verbal communication skills. Presents information clearly, concisely, and accurately.

• Demonstrates inner strength.

• Has the courage to do the right thing and demonstrates it on a daily basis.

• Proficient in MS Office Suite and other business-related software.

• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

• Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims within 120 Day

Preferred Qualifications:

• The ability to read and write Spanish fluently is not required but is preferred.
• Bachelor's degree from an accredited university

About Working in Claims at Argo Group

Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.

Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.

We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.