Administrative Skills, Analysis Skills, Case Management, Claims Management, Claims Processing, Communication Skills, Cost Control, Customer Relations, Customer Service Evaluation, Customer Support/Service, Develop and Maintain Customers, Establish Priorities, High School Diploma, Human Resources, Interpersonal Skills, Legal, Litigation, Multitasking, Presentation/Verbal Skills, Project Planning, Team Player, Worker's Compensation, Writing Skills
Position Description:
Workers Compensation Claims Handler at the Plant with a focus on excellent customer service, quality claims handling, and loss cost management.
Skills Required:
Administrative Assistant
Experience Required:
1-3 years of related New York Workers Compensation experience
Experience Preferred:
Ability to interpret and analyze complex information. Excellent verbal, written and interpersonal communication skills. Work collaboratively and effectively in a team environment. Organize and prioritize workload and manage multiple priorities. Ability to work a flexible work schedule. Maintain professional client relationships
Education Required:
High School Diploma / GED
Education Preferred:
Bachelor's Degree
Additional Information:
Position is fully onsite.
- Set up and enter new claims into the claim management system, ensuring claim coding is correct and files are properly documented.
- Perform critical claim technical tasks, including plant investigations and 3-point contacts.
- Interview claimants, employers, medical professionals, legal counsel, and witnesses, and prepare thorough investigation summaries.
- Prepare files for outside counsel.
- Assist in the management of all elements of claim files to reduce or maintain medical costs, lost time duration, and litigation expenses.
- Participate in case management meetings and collaborate with medical, human resources, and labor to facilitate a return-to-work plan for workers' compensation and related absences.
- Supports other claim representatives with larger or more complex claims as necessary.
- Process medical and related expense payments.