Workers Compensation Specialist

Office of Human Resources Classification Specialist - Interview Questions ____ 04/29/25 Worker's Compensation Specialist The Frederick County Public School (FCPS) District's mission is to inspire, innovate & motivate. FCPS serves more than 46,000 students and 280,000 residents in twelve municipalities spread across 667 square miles. FCPS provides a diverse and inclusive learning environment, where excellence in college and career preparedness are paramount. The commitment to our community is to provide exceptional education and equity for "every child, every day". POSITION OVERVIEW The Workers' Compensation Specialist has the responsibility for assisting the Risk & Safety Manager with the implementation and administration of Workers' Compensation policies and practices. They are the designated point of contact for processing and managing data related to workers with occupational injuries or illness. The support they can provide to employees and supervisors include understanding the regulations, laws, and procedures involving work related injuries. ESSENTIAL FUNCTIONS Duties and responsibilities associated of this position include: (1) making determinations on procedural matters regarding Workers Compensation and their application to specific circumstances; (2) being responsible for resolving complex employee questions/issues related to Workers Compensation; (3) performing case reviews, analyzing data, and providing monthly claims reports which track case status and expense metrics; (4) analyzing and recommending process change to improve customer service, increasing operating efficiency, and providing informative communications to employees about Workers Compensation policy and practice; (5) working collaboratively with Risk Management and Accident Claims staff to evaluate overall processes to enhance workplace safety practices; and (6) performing any other assigned duties within the scope and nature of the position. Serves as the Frederick County Public Schools' (FCPS) primary resource on Workers' Compensation matters and remains up to date on latest changes, best practices, and legal requirements. Processes Workers' Compensation vouchers for prior attendance, including request of special checks, leave adjustments, and tax refunds. Works with supervisors and employees to ensure accurate reporting and processing of Workers' Compensation claims. Compiles information on each Workers' Compensation claim, including gathering written narratives from employees, witnesses, and involved supervisors; reviewing statements and obtaining additional information as required; and making recommendations to FCPS' insurer regarding the denial of claims and further investigation needs. Investigates injuries and provides claim information, documentation, or other support to external claims investigators, as needed. Office of Human Resources Classification Specialist - Interview Questions ____ 04/29/25 Collaborates with the Payroll Department and Benefits Office to monitor the correct processing of Workers' Compensation benefit and supplement. Serves as a liaison to the Maryland Association of Boards of Education (MABE) for claims processing. Attends Maryland Workers' Compensation Commission hearings, as needed. Works collaboratively with the Insurance Claims Specialist and Risk and Safety Manager to assess, evaluate, and recommend practices for workplace safety. Establishes and executes communication plans related to Workers Compensation processing. Collects and analyzes data to evaluate project effectiveness. Ensures application of nondiscrimination practices in accordance with state and federal EEO laws. Compiles and submits required reports for MOSHA/OSHA regarding workplace injuries. Assists with the coordination and conducting of risk management training and workshops. Manages light duty and return-to-work programs. Coordinates with schools and departments to facilitate employees successful return to work following Workers Compensation leave. Assists with safety and emergency management programs. Recommends policies and procedures in support of FCPS' Workers' Compensation program. May serve on or serve as a resource to the FCPS Insurance Council or MABE Workers' Compensation Fund. Provides assistance with employee wellness. Models and maintains confidentiality of information and ensures compliance with HIPPA requirements. The above list is a summary of the essential functions of the job, not an exhaustive comprehensive list of all possible job responsibilities, tasks, and duties. REQUIRED QUALIFICATIONS Education/Training/Experience: Associate's degree in business administration, human resources, health care management, risk management, or related field. Five (5) years of experience in human resources or risk management with an emphasis on Workers' Compensation, workplace safety/OSHA, or insurance-related claim processing. Experience with improving and documenting processes. Office of Human Resources Classification Specialist - Interview Questions ____ 04/29/25 Certification/License: None PREFERRED QUALIFICATIONS Education/Training/Experience: Bachelor's degree in business administration, human resources, health care management, risk management, or related field. Experience working in a public-school human resource or risk management office. Bilingual (Spanish). Operational knowledge of PeopleSoft HRIS benefits modules. Knowledge of collective bargaining agreements as related to attendance, leave, and Workers' Compensation. Familiarity with the FCPS policies, goals, and programs. Certification/License: Associate in Risk Management (ARM). KNOWLEDGE, SKILLS & ABILITIES The following knowledge, skills and abilities detailed below will make a candidate successful in this position. Knowledge and use of culturally responsive practices. Demonstrated ability to employ analytics to design and adjust initiatives. Knowledge of federal, state, and local laws related to Workers' Compensation, OSHA, FMLA, and HIPPA. Skill in the use of technology such as Microsoft Office and Google Drive applications to increase work efficiencies. Ability and motivation to provide outstanding customer service and successfully problem-solve matters of conflict or contention. Demonstrated ability to communicate clearly and concisely in oral and written forms. Ability to make decisions independently, as well as work as part of a team. Ability to effectively interface with staff, insurance representatives, attorneys, union representatives, and other stakeholders. Ability to handle confidential and highly sensitive information. Ability to build trust and maintain relationships. Management and organizational skills that demonstrate an ability to prioritize work in an environment of multiple tasks and shifting priorities. Capable of performing the essential functions of the position with or without reasonable accommodations. Regular and predictable attendance. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT The physical requirements of this position include sitting, walking, standing, driving cars/light duty trucks, climbing stairs, repetitive motion of the hands/fingers (e.g., keyboarding, turning pages), fine manipulation with fingers, grasping with hand, gripping, seeing close work (e.g., typed print), distinguishing colors, hearing conversations or sounds, hearing via radio or telephone, communicating through speech, and communicating by writing/reading. Capable of performing the essential functions of the position with or without accommodation. Office of Human Resources Classification Specialist - Interview Questions ____ 04/29/25 Position Data: FREDERICK COUNTY PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER THIS JOB DESCRIPTION HAS BEEN WRITTEN TO INDICATE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY AN EMPLOYEE HOLDING THIS POSITION. IT IS NOT WRITTEN TO INCLUDE OR BE INTERPRETED TO INCLUDE A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES, AND QUALIFICATIONS REQUIRED OF THE EMPLOYEE. NOTHING IN THIS DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES OR ADD REQUIRED QUALIFICATIONS AT ANY TIME. FLSA Status: Non - exempt Employee Unit: NUG Grade: G07 Department: Safety & Emergency Management Division: Operations Work Calendar: 260/7