Banking Regulations, Communication Skills, Computer Hardware, Computer Software, Customer Support/Service, High School Diploma, Loans, Microsoft Office, Multitasking, Office Equipment, Organizational Skills, Problem Solving Skills, Product Development, Real Estate Appraisals, Regulations, Team Player, Training/Teaching
The purpose of this position is to assist lenders in the preparation of loan packages before they are given to Document Processors.
Responsibilities:
- Assist lenders to ensure complete understanding of loan packages.
- Resolve any issues that may need to be addressed prior to document processing.
- Maintain a thorough understanding of and comply with applicable banking regulations as well as internal policies and procedures.
- Maintain an excellent working relationship with peers and teammates.
- Participation in daily huddles, weekly department meetings, and quarterly town meetings (after work hours).
- Believe, endorse, and demonstrate the Bank's culture and standards.
- Effectively communicate information clearly through all media channels (phone, email, written letters, etc.).
- Ability to multi-task in a fast paced, team-oriented environment.
- Possess a sense of urgency.
- Ability to interact with and assist customer at all levels.
- Demonstrate expertise in the use of standard and specialized computer hardware and software packages such as Microsoft Office as well as office equipment.
- Participate in daily huddles, weekly department meetings and quarterly town meetings (possibly after work hours).
- Participate in product development and implementation as needed.
- May conduct training for other staff members.
Qualifications:
- Working knowledge of regulatory policies & procedures
- Working knowledge of real estate appraisals/property evaluations
- High School Diploma or Equivalent
- Knowledge of Info Access a plus