Workflow Design Specialist

What We Need

Corpay is currently looking to hire a Workflow Design Specialist within our Knowledge, Strategy, & Enablement team in our Corporate Payables line of business. In this role, you will design, build, and maintain interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, on-screen guidance for our operations associates. You will partner closely with Operations business teams to break down dense user guides and business requirements into digestible, user-friendly decision trees that drive real-time accuracy on every client interaction. You will report directly to the Director, Knowledge, Strategy, & Enablement.

How We Work

As a Workflow Design Specialist you will be expected to work in a remote environment. Corpay will set you up for success by providing:

• Assigned workspace in your home office (Brentwood, TN preferred)
• Company-issued equipment
• Hands-on training, including an apprenticeship-style ramp on Zingtree and supporting tools (Seismic Learning lessons, starter projects with an experienced author)

Role Responsibilities

The responsibilities of the role will include:

• Designing, building, and maintaining interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, user-friendly experiences
• Partnering with Operations business teams and internal stakeholders to gather requirements, validate logic, and ensure workflows reflect real-world use cases
• Applying conditional logic, branching workflows, and business rules - creating, testing, and optimizing complex decision trees within the workflow application
• Reviewing and refining workflow content for clarity, accuracy, and consistency across all flows
• Identifying and resolving edge cases and exception handling to ensure workflows function correctly end-to-end
• Building light API connections within Zingtree to auto-populate Salesforce case fields, reducing manual data entry for end users
• Maintaining documentation for workflows, including logic structure, updates, and version control
• Continuously identifying opportunities to improve and streamline workflows based on user feedback and operational changes
• Iterating on builds in response to stakeholder feedback and business updates that may occur as often as every two weeks

Qualifications & Skills

Required:

• 3+ years of experience in workflow design, knowledge management, business process documentation, instructional design, or a similar function
• Strong attention to detail and organizational skills, with the ability to apply business rules consistently across all paths within a workflow
• Excellent written and verbal communication skills, with the ability to translate complex processes into clear, step-by-step instructions
• Working coding knowledge (e.g., logic structures, variables, conditional statements, HTML/CSS, or similar)
• Analytical mindset with the ability to troubleshoot, problem-solve, and identify process efficiencies
• Experience collaborating cross-functionally with Operations or business stakeholders
• Resilient and patient with iteration - low ego on receiving feedback, willing to make multiple revisions to deliver the best possible end-user experience

Preferred:

• Experience with Zingtree or similar workflow / decision-tree platforms
• Working knowledge of API connections sufficient to build and troubleshoot light integrations
• Demonstrated understanding of QA/testing methodologies and content governance principles

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.