Workflow Ops Program Mgr

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

The Workflow Ops Program Manager plays a critical role in overseeing and optimizing SelectQuote’s routing operations to ensure timely and cost-effective solutions for system enhancements. As part of this they will partner closely with the Routing & Workflow teams to take a concept and project manage the initiative through design requirements implementation and execution in support of the broader organization’s objectives. The ideal candidate has a keen eye for detail possess strong organizational skills is a strong communicator and closely collaborates with cross-functional teams. This individual will provide guidance collaboration and process / program management leadership to members throughout the organization in driving improvements within the broader routing application.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Own the Project plan from cradle to grave for new initiatives and enhancements to the Routing & Workflow processes; create project roadmap & plan document, technical requirements and set appropriate timeframes & expectations with stakeholders
• Maintain flowcharts, diagrams & documentation for divisional Workflow processes.
• Organize and facilitate project meetings and events
• Produces and communicates regular project sponsor and stakeholders status reports and other documents as necessary across programs/projects
• Establish reporting needs & monitor KPIs to assess Routing system performance to measure effectiveness of newly deployed projects as well as affirm the overall Routing system is operating as expected
• Optimizes efficiency in all areas of the project as well as future projects through capture and implementation of lessons learned into project methodology
• Effectively evaluates and manages cross-project dependencies and constraints

Skills/Abilities:

• Ability to manage complex projects
• Ability to work proactively and effectively with both business line and IT management project stakeholders
• Solid organizational skills including attention to detail and multitasking
• Excellent verbal and written communication skills with strong attention to detail
• Attention to detail is an absolute must
• Strong collaborator who can work across all levels within the organization (Analyst to Executive)
• Articulate and well-spoken; strong interpersonal communication and presentation skills.
• Ability to work in a fast-paced environment managing multiple projects, multiple channels and segments simultaneously in a cross-functional team
• Intermediate Excel skills incorporating use of refreshable data tables  (2+ years)
• Working knowledge of Microsoft Office (PPT Word)

Education and Experience: 

• Bachelor’s degree or relevant equivalent work experience required
• Minimum 3 years related experience required
• Proven working experience as a project / program manager required

Physical Requirements:

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.

SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
We are proud to offer the following benefits:

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

Base Salary Minimum
$75,000
Base Salary Maximum
$80,000