Workforce Management Analyst - 50005

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JPC - 26758 - Workforce Management Analyst

Remote Job - Yes

3 - 5 Years

N/A

Posted 1 month ago

Job Description

Title: Workforce Management Analyst

Duration: 6 Months+ CTH

Location: Baltimore, MD (Remote Job)

W2 Rate: $39/hr.

We are seeking a Workforce Management Analyst with experience in contact center forecasting, scheduling, and capacity planning. This role is responsible for analyzing historical call volume and business trends to forecast workload, develop staffing plans, optimize schedules, and ensure service level targets are met.

Key Responsibilities:

• Forecast call volumes and staffing ...

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