Workforce Management Lead

#JD-E2EProf 
#LI-KS1

Russell Tobin & Associates is currently seeking a Workforce Management Lead to work for one of our top global beverage clients! We are seeking a Workforce Management (WFM) and Time & Attendance (T&A) Subject Matter Expert to support workforce planning, scheduling operations, and workforce management initiatives across a multi-site environment.

Pay: $68-$80/hr. depending on experience

Location: Burlington, MA (hybrid)

Summary:

This individual will serve as the country-level expert for scheduling and workforce management practices, partnering with operational leaders, HR, and global teams to ensure workforce management processes, system configurations, and compliance requirements align with business needs and local operational realities.

Responsibilities

• Serve as the primary Canadian subject matter expert for workforce management, scheduling, and time & attendance operations.
• Partner with operational leaders to understand workforce planning needs and translate requirements into scalable WFM solutions.
• Support the design, implementation, and optimization of workforce management processes and system configurations.
• Ensure scheduling practices align with operational demands, labor regulations, collective agreements (where applicable), and company policies.
• Provide expertise on labor forecasting, workforce planning, staffing models, and schedule optimization.
• Collaborate with global teams to ensure workforce management programs accommodate local business requirements and compliance standards.
• Analyze workforce data and operational metrics to identify trends, risks, and opportunities for improvement.
• Support testing, system enhancements, upgrades, and process improvements related to workforce management platforms.
• Assist with issue resolution, root cause analysis, and ongoing support for scheduling and timekeeping processes.
• Develop training materials and provide guidance to operational leaders and end users on workforce management best practices.

Required

• 5+ years of workforce management, labor planning, scheduling, or time & attendance experience.
• Hands-on experience with UKG Workforce Management (WFM/Pro).
• Experience supporting multi-site or multi-location operations.
• Strong understanding of workforce scheduling, labor forecasting, and timekeeping processes.
• Experience partnering with operational stakeholders and cross-functional teams.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.