Category :Workforce Management
Application Deadline:Ongoing until positions are filled.
to apply, please visit the TP Careers site at.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here ( . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Purpose
This position will support the WFM department with daily Login Identification administering.Update andmaintainclient specificHierarchies. Troubleshoot ID issues. Submit terminations by following client specific process for roll offsin a timely manner.
This position is 100% onsite inMcAllen, TX. Work at home is not available for this opening.
Your Responsibilities
Process and resolve helpdesk tickets through internal Teleperformance Helpdesk.
Generate Network logins for new hire agents or update for internal transfers.
Assigning,bindingand disabling of ACD-IDs in CCMS.
Create/assignFirecastleprofiles for new hire agents or internal transfers.
Request Client specific logins through client process within SLA.
Maintain the tracking of Client logins in CCMS.
Reset passwords and troubleshoot login/access issues.
Submit roll-off requests or forms based on site attritionthoughclient specificprocesswithin inSLA.
Other duties as directed by supervisor.
Qualifications
90 day+ in current position
6 months of call center operations or Workforce experience is a plus
Must be detail oriented
Willing to work extended hours and or weekends when needed
Strong skills in handling constant change
Work in Harmony with others
Excellent service skills (timeliness of delivery and quality)
Experience with Microsoft based technologies
Willingness to face new challenges daily
Ability to effectively communicate both verbally and written, with all levels of staff and management
Strong organizational and time management skills
Strong interpersonal and customer service skills
Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback
Sound reasoning ability together with strongproblem solvingskills
Ability to view a computermonitorfor several hours at a time
Able to work with little to no supervision if necessary
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.