Workforce Management (WFM) Lead

Workforce Management (WFM) Lead

The Workforce Management (WFM) Lead is responsible for owning and optimizing workforce management processes using UKG Pro, with a strong focus on Time & Attendance, workforce planning, payroll integration, and analytics. This role partners with HR, Payroll, Operations, and IT to drive accuracy, compliance, and efficiency across the hire-to-retire lifecycle while supporting digital HR transformation initiatives.

Key Responsibilities:

• Lead UKG Pro WFM design, implementation, enhancements, and support for Time & Attendance, scheduling, and labor tracking.
• Partner with Payroll teams to ensure seamless integration between UKG and payroll systems, ensuring accuracy and compliance.
• Drive workforce planning, labor utilization, and productivity analysis aligned to business and financial goals.
• Develop and maintain workforce dashboards, KPIs, and SLA reporting (utilization, absenteeism, overtime, compliance).
• Standardize global timekeeping and workforce policies while supporting local labor regulations.
• Act as a key liaison between business stakeholders and technical teams for UKG-related initiatives.
• Support change management, testing, training, and user adoption for UKG WFM solutions.

Required Qualifications & Experience:

• 12+ years of experience in Workforce Management, HCM, or Payroll, with strong UKG Pro expertise.
• Hands-on experience with Time & Attendance, Payroll integration, and Workforce Analytics.
• Strong understanding of hire-to-retire processes and labor compliance.
• Experience working with global stakeholders and vendors in large, complex environments.

Preferred Skills & Certifications:

• Experience with PeopleSoft, SAP HCM, or SAP SuccessFactors in UKG-integrated environments.
• PMP®, Agile/Scrum, or ITIL® certifications preferred.
• Strong analytical, communication, and stakeholder management skills.