Workforce Program Coordinator

Workforce Program Coordinator

Salary

$63,585.60 - $98,633.60 Annually

Location

State of Iowa - See Job Description, IA

Job Type

Full-time

Job Number

27-00836

Agency

309 Iowa Workforce Development

Opening Date

09/21/2026

Closing Date

10/5/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Rhonda Hauge (rhonda.hauge@iwd.iowa.gov)

• Description
• Benefits
• Questions

Job Description

Iowa Workforce Development (IWD) is seeking applicants for the position of Workforce Program Coordinator in our Unemployment Insurance (UI) Division, Tax Bureau.

Domicile will be determined based on the hired candidate's location at one of our IowaWORKS Centers: Des Moines, Cedar Rapids, Council Bluffs, Sioux City, Spencer, Ottumwa, Burlington, Davenport, Dubuque, Denison, Fort Dodge, Waterloo, or Mason City, IA.

Position Details

• Schedule: Full-time | Monday - Friday | 8:00 AM - 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.

New Hires will start at base starting wage: $30.57/hour, $2,445.60 bi-weekly, $63,585.60 annually

Position Overview

Collaborate with UI Bureau Managers and other IWD units to evaluate and resolve operational problems and issues in the UI Tax program. Respond to US Department of Labor requests relating to employer liability, status determinations, and tax auditing issues. Demonstrate knowledge of US Department of Labor performance standards and collaborate with Tax Bureau Managers to translate standards into performance expectations.

Description of work and responsibilities:

Quality Review

Responsible for independently overseeing, planning, and organizing quality review activities for the IWD Tax Bureau. Analyze management concerns related to staff procedural errors and provide recommendations to department and division leadership. Identify issues in work processes and workflow by conducting studies on staff behavior across various scenarios. Review existing policy and develop specialized program studies based on collected data. Recommend solutions to reduce errors within the Iowa Unemployment Insurance program and communicate findings to management.

Compile all departmental procedures, workflows, and policies for evaluation, removal, or update to ensure compliance with USDOL regulations outlined in the ETA 407 Handbooks. Draft future procedural, process, and policy changes for review by legal counsel and division leadership to support the efficient and effective operation of the UI Tax Program. Provide accurate data to leadership to support decisions on potential law, policy, and procedural improvements. Keep staff informed of management goals and planned changes. Complete all aspects of the UI Tax procedures, processes, and policy functions to maintain a comprehensive and up-to-date manual for the department.

PUBLIC RELATIONS

Maintain a working knowledge of State and Federal Employment Security Law, Bankruptcy Law, and Civil Law regarding UI Tax. May Confer with employers, accountants, attorneys, legislators and agency personnel regarding the Iowa Employment Security Law. Participate in committees and assist other departmental personnel in the completion of other Tax related projects as assigned by supervisor.

Review findings of Quality Control for assigned area and prepare records and reports to update and/ or change agency records.

COMMUNICATION

Using data gained during quality review, developing internal procedures, designs technical training and materials for new staff and on-going. Under Management direction, assist in delivering training to the Tax staff, and management for the following programs: field audit, employer liability, collections, account maintenance and accounting. Coach staff with questions pertaining to Unemployment Tax Insurance.

Prepare periodic reports for management on the progress of skill development of staff within the Tax Division. Attend management planning and policy-making meetings and provides advisory support.

Provide recommendations to management regarding necessary changes to Tax Division rules, policies, and procedures; identify problems and analyze all information gathered.

COLLABORATION

Collaborate with UI Bureau Managers. Work with other units within IWD to evaluate and resolve operational problems and issues in the UI Tax program. Responds to US Department of Labor requests relating to employer liability, status determinations and tax auditing issues. Demonstrates knowledge of US Department of Labor performance standards and collaborates with Tax Bureau Managers to translate standards into performance expectations.

Complete other duties assigned.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services.

The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Employer Highlights

IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Hybrid telework opportunities for eligible classifications
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place!

The State of Iowa participates in E-Verify, the State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.

2) Seven years of full-time work experience in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.

3) All of the following (a, b, and c): a. One year of full-time work experience in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis; and b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and c. A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business, public administration economics, planning, or a closely-related field equals one year of full-time experience.

4) Current, continuous experience in Iowa Workforce Development that includes two years of full-time work in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.

For additional information, please click on this link to view the job description.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?

Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Do you have seven years of full-time work experience in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis?

• Yes
• No

04

Have you graduated from a four-year college or university? IF YES - How many years do you have of full-time work involving employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis?

• I have not graduated from a four-year college/university
• Less than two years of the identified experience
• Two years to less than three years of the identified experience
• Three years or more of the identified experience

05

Do you meet A, B and C: a. One year of full-time work experience in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis; and b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience; and c. A total of two years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business, public administration economics, planning, or a closely-related field equals one year of full-time experience.

• I meet A, B and C
• I do not meet A, B and C

06

Are you a current employee of Iowa Workforce Development? IF YES - How many years do you have of full-time work in employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis?

• I am not a current employee of Iowa Workforce Development
• Less than two years of the identified experience
• Two years or more of the identified experience

Required Question

Employer State of Iowa

Agency 309 Iowa Workforce Development Address 1000 E Grand Ave

Des Moines, Iowa, 50319

Website https://www.iowaworkforcedevelopment.gov/