Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing the overall relationship with Institutional Retirement clients by implementing and administering retirement plans and changes. Key responsibilities include serving as a strategic leader and overseeing the satisfaction, retention, and profitability of products to ultimately deliver exceptional client service and drive client retention. Job expectations include assisting Plan Sponsors with inquiries related to individual participant issues, helping with system setup, and leading event management activities.
Responsibilities:
Formulates Client Centric Business Plans, including retention strategies, with recurring client touchpoints and routines to drive plan feature optimization and client retention
Executes on Line of Business strategy by staying up to date on market conditions, handling escalated calls, resolving complex client issues, and analyzing data to address risk issues and trends
Partners with the Retirement & Personal Wealth Solutions (RPWS) team and other business stakeholders to ensure that high quality and comprehensive corporate client service is provided to RPWS clients
Acts as a liaison between the client and business to help manage the corporate client relationships and provide support
Works closely with high profile Financial Advisors and Client Relationship Managers to provide support
Creates and strives to maintain a high level of client satisfaction which is measured by both internal and third party benchmarks
Coordinates and delivers quarterly Service and Product Reviews with the team for improvement and plan enhancement
Required:
Partner and establish relationships
Deep understanding of: Systems functions, Recordkeeping system, ERISA/plan operations/compliance requirement
Ability to manage complex projects and work with a cross-functional team
Ability to influence decisions
Desired:
Bachelor’s Degree or equivalent work experience
Minimum 5 years industry experience
Skills:
Client Management
Customer and Client Focus
Oral Communications
Problem Solving
Written Communications
Active Listening
Customer Service Management
Relationship Building
Account Management
Business Acumen
Project Management
Stakeholder Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Colorado: This job will be open and accepting applications for a minimum of seven days from the date it was posted.
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - CO - Lone Tree - 10375 Park Meadows Dr - Parkridge Four (CO9375), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)
Pay and benefits information
Pay range
$69,900.00 - $105,900.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.