Workplace Experience Associate- Hotel Hospitality experience

CBRE Global Workplace Solutions GWS works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources demonstrating the industrys most robust platform. CBRE GWS delivers consistent measurably superior outcomes for our clients at every stage of the lifecycle and across industries and geographies

About the Role

As a CBRE Workplace Experience Associate you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building for a Life Sciences Pharmaceutical site located in Philadelphia PA. This is a fully onsite role Monday-Friday in Philadelphia PA.

What Youll Do

First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational dining and business activities on behalf of the requestor. Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. Resolve inquiries or complaints from employees guests and co-workers. Provide solutions in a professional customer service-driven manner. Oversee support for the team as directed including office supply management meeting coordination and equipment care. Review customized client materials to ensure they follow brand guidelines. Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building. Deliver new hire orientation training and coaching. Create presentations and speak to various-sized groups. Follow specific directions as given by the manager and work under minimal supervision. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team. Evaluate and communicate unusual andor complex content in a concise and logical way.