Workplace Experience Coordinator

14933
Title:Front Desk Concierge / Workplace Experience Coordinator
Pay Rate:$25-28/HR on W2
Hours: 40 hours/week (standard business hours, potential for slight flexibility)
Location: 1133 Avenue of America, New York City, NY (Midtown)

Replacement role; seeking a high-quality resource with potential for long-term fit

Overview of Work Environment/Client Nuances:
Professional, high-visibility corporate office environment requiring a polished, hospitality-driven approach. This role is client-facing and sets the tone for the workplace experience, requiring a high level of professionalism, attention to detail, and proactive service.
Team Overview:
Part of the Workplace Experience/Facilities team supporting employees, clients, and visitors. Works closely with office leadership, facilities, and vendors (including catering and building management).
Resource's Typical Working Day:
" Greet and welcome employees, clients, and guests with a professional and friendly demeanor
" Manage front desk operations, including sign-in procedures and visitor management
" Coordinate meeting room bookings, setup, and readiness
" Perform daily workplace checks (cleanliness, organization, supplies, catering setup)
" Handle incoming calls, emails, and service requests
" Support events and meetings as needed
" Partner with facilities and vendors to resolve any issues promptly
" Create a seamless, "white glove experience for all visitors

Must Have Skills:
" Exceptional customer service and interpersonal skills
" Strong organizational and multitasking abilities
" Professional presence and communication skills
" Ability to remain calm and solution-oriented in a fast-paced environment
" High attention to detail
" Proactive mindset with strong follow-through
Nice to Have Skills:
" Hospitality or hotel front desk/reception experience
" Experience in corporate office or workplace services environment
" Event coordination or meeting support experience
" Familiarity with concierge-style service delivery
Years of Experience:
2+ years in a front desk, hospitality, or customer-facing role
Education:
High school diploma required; associate or bachelor's degree preferred
Software Skills:
" Microsoft Office (Outlook, Teams, Excel, Word)
" Calendar and room booking systems
Pre Screening Questions:
" Describe your experience in a high-end customer service or hospitality role
" How do you handle multiple priorities at a busy front desk?
" Can you provide an example of delivering a "white glove experience?
" Are you comfortable working fully onsite in NYC?
" What systems or tools have you used for visitor management or scheduling


Summary:
As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
" First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
" Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
" Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
" Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
" Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
" Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
" Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
" Coordinate with vendors who supply services or goods to the workplace.

Kindly share your resume with answers:
Q1: How many years of exp in from desk, reception or client facing role
Q2: Describe your exp working in a Corporate office
Q3: How far you live and how will you commute to 1133 Avenue of America, New York City, NY