Job Title
Workplace Experience & Facilities Coordinator
Job Description Summary
The Workplace Experience & Facilities Coordinator is a key member of the onsite Cushman & Wakefield account team, responsible for delivering a seamless workplaceexperience while ensuring efficient facility operations and maintenance. This role serves as the primary point of contact for employees and the client Facility Manager, supporting both customer engagement and technical / vendor coordination.
Job Description
Workplace Experience & Customer Engagement
Serve as the first point of contact for employees and visitors
Provide high-touch support, wayfinding, and workplace guidance
Build relationships with employees and cross-functional partners
Troubleshoot workplace issues and ensure timely resolution
Educate employees on workplace tools, policies, and space usage
Capture and communicate employee feedback (voice of customer)
Support event requests, set up, and takedown
Space Readiness & Workplace Operations
Ensure daily readiness of workspaces and conference rooms
Conduct walkthroughs to identify issues
Submit work orders proactively
Maintain a professional and organized workspace environment
Facilities Coordination & Maintenance Operations
Oversee daily maintenance activities for quality assurance
Receive, assess, and prioritize work orders
Schedule repairs and coordinate vendors, including management of vendors
Maintain the CMMS system to ensure accurate information on assets and maintenance, and manage accurate and timely closure of work orders.
Support purchase orders and staying compliant with purchasing policies
Inspection, Safety & Preventative Maintenance
Conduct safety and quality inspections
Perform monthly building inspections
Support preventative maintenance programs
Ensure vendor compliance with safety standards
Continuous Improvement
Follow escalation protocols
Identify process improvement opportunities
Maintain proactive and service-oriented approach
Key Competencies
Strong communication and interpersonal skills
Customer-focused with high emotional intelligence
Technical understanding of building systems
Problem-solving and organizational abilities
Proficiency in Microsoft Office and CMMS systems
Education & Experience
Bachelor's degree preferred or relevant technical certification
3–5+ years of related experience in facilities or workplace services
Knowledge of building systems and operations
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $28.90 - $34.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com . Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”