Workplace Experience Lead

Job Title: Workplace Experience Lead

Location: New York, NY

Temp to hire

Monday-Thursday 8:30am-5pm and Friday 9am-5pm

Pay rate: $35- $40/h

Overview:

We seek an exceptional Workplace Experience Lead ready to take our New York office to the next level. In this role, you will be responsible for delivering world-class employee experience by creating a happy and productive environment for our team. You will be critical in ensuring our workplace is safe and functional and fosters productivity and collaboration.

Duties:

• Maintain regular desk coverage hours
• Manage PO's and vendor services.
• Point of contact for staff, building manager, and operational tasks.
• Daily office management and facilities, IT/AV collaboration, OPEX budgeting and ad-hoc requests to support local office (e.g., onboarding equipment).
• Lead for NYC office that is responsible for responding to Service Desk tickets and requests submitted by local DRI.
• Provide administrative and events support that includes coordinating logistics with internal or external partners, ensure office equipment and supplies are available, and set up food and snacks.
• Maintain a neat and professional appearance/ demeanor, and an organized reception and office
• Coordinate mail and shipping labels/schedule pickups for employees.
• Support facilities team in preparing for all office events.
• line workplace issues through an online ticketing system and communicate status updates 
• Be flexible in taking on other duties required by the Regional Workplace Services Manager. 
• Manage access badges/fobs
• Report any accidents or injuries to senior management staff immediately
• Coordinate with Executive Assistants
• Create and post Digital and Physical Signage
• Manage Office Space seating assignments

Experience:

• A minimum of 5+ years of experience in a similar Workplace Experience or Facilities Manager role, with a proven track record of success in managing workplace operations, experience, and facilities.  
• Prior experience creating & executing workplace / employee experience programs.  
• Strong negotiation and vendor management skills, with the ability to build and maintain strong relationships with vendors and contractors. 
• Excellent verbal and written communication skills English, with the ability to communicate effectively with employees at all levels of the organization. 
• Strong problem-solving skills and ability to adapt to an ever-changing environment, with a focus on providing exceptional customer service and employee support. 
• Ownership and accountability for all workplace-related activities, with a high level of motivation and a self-starting attitude.  
• Proficiency and efficiency across Microsoft Office applications including SharePoint, Confluence, Jira, Outlook, Concur, Office space experience preferred
• Knowledge of lunch and snack program vendors and dashboards
• Use of Ai tools to automate work function and processes