Workplace Experience & Site Operations Manager
Location: Wendell, NC
Our client is hiring a Workplace Experience & Site Operations Manager to own the day-to-day workplace experience and internal service operations for its facility. Responsibilities include:
- Own the workplace operating model, including service standards, procedures, responsibilities, escalation paths, and communication routines
- Develop and monitor workplace KPIs for service-provider performance, visitor readiness, onboarding readiness, room availability, issue response, and employee experience
- Analyze workplace data, recurring issues, and employee feedback, recommending priorities and implementing measurable improvements
- Lead workplace projects such as site activation, space changes, visitor-process implementation, amenity launches, and onboarding-process improvements
- Manage the performance of contracted workplace service providers, setting expectations, reviewing results, and coordinating corrective actions
- Serve as the local escalation point for workplace-service issues, providing plant leadership with clear options, recommendations, and status updates
- Coordinate customer, supplier, candidate, and leadership visits, including access, room readiness, catering, agendas, hosts, and on-site logistics
- Oversee conference-room operations, shared-space standards, visitor-management processes, amenities, common areas, office supplies, and front-desk service execution
- Coordinate site-specific onboarding readiness for production employees in partnership with hiring leaders, People & Organization, IT, and security
- Support budgets, forecasts, purchase requests, invoice coordination, service records, dashboards, and periodic workplace-performance reporting
- Create checklists, playbooks, training, and communications that make workplace processes consistent and easy to follow
- Build effective partnerships across plant leadership, security, facilities, IT, project teams, and external providers
Requirements:
- 3+ years of experience in workplace operations, office management, corporate services, facilities coordination, hospitality operations, property administration, or a related field
- Experience independently coordinating workplace services, vendors, visitors, events, employee onboarding, or site operations
- Experience developing or improving processes, procedures, service standards, tracking tools, dashboards, or performance measures
Preferred:
- Bachelor's degree in a related field
- Experience supporting a manufacturing, engineering, industrial, or customer facing facility