Workplace Experience Specialist

General information

Country

USA

State

Ohio

City

Cincinnati

Descriptions & requirements

About the role:

As a Workplace Experience Specialist on TQL's Marketing team, you will manage the hospitality, branding and visitor engagement of TQL Headquarters and all Satellite office campuses. You will ensure that employees and guests feel welcome and have a positive impression of TQL culture and property presentation.

What's in it for you:

• Build relationships with executive leadership
• Play an active role in helping new employees integrate into our company culture
• Support the initiatives that continuously make TQL a Top Workplace nationwide
• $47,000 - $55,000 base salary, benefits package and company perks
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)

What you'll be doing:

• Manage and monitor the overall presentation of the TQL headquarters and Satellite offices including company branding and signage placement, hospitality, cleanliness and other building and property visuals
• Partner with the facilities team by reporting any need for building improvements, updates or projects
• Visit all TQL Satellite offices to ensure quality visitor experience and brand management
• Manage the lighting vendor by coordinating outdoor displays, messages, exhibitions, or other seasonal showings
• Maintain the calendar for all display changes
• Frequently check in with office leaders and managers for any experience or branding needs
• Act as a mentor to all employees operating the front desk of the TQL headquarters
• Assist the marketing team with as needed including support at special events, employee engagement, promotions or other tasks
• Act as a backup to the front desk as needed

What you need:

• Bachelor's Degree in hospitality, communication, marketing, business administration or a related field preferred
• 1-2 Years of Experience in hospitality
• Excellent communication and listening skills
• Strong abilities in customer service and relationship building
• Keen attention to detail
• Strong Organizational skills
• Willingness to travel - this position will be required to visit all TQL locations regularly and will be required to travel at least 50% of the time
• Thrive with tight timelines and limited supervision

Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com