Workplace Hospitality Director

Compass Group USA

Washington, DC

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JOB DETAILS

SALARY

$115,000–$120,000 Per Year

SKILLS

Alliance/Partner Management, Calendar Management, Career Development, Coaching, Communication Skills, Conference Management, Corporate Policies, Customer/Client Research, Detail Oriented, Event Management, Federal Laws and Regulations, Hospitality and Tourism, Interpersonal Skills, Leadership, Operational Strategy, Organizational Skills, Performance Analysis, Performance Metrics, Performance Reviews, Plan Meetings, Policy Development, Presentation/Verbal Skills, Recruiting/Staffing Agency, Risk, Safety Training, Service Delivery, State Laws and Regulations, Succession Planning, Talent Management, Team Lead/Manager, Team Player, Training Program, Training/Teaching, Writing Skills

LOCATION

Washington, DC

POSTED

Today

RapportPosition Title: WORKPLACE HOSPITALITY DIRECTOR - Accenture - DCPay 14Salary: $115,000-$120,000Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.Job SummaryThe Hospitality Services Director is a highly adaptable, strategic operations leader responsible for driving an elevated hospitality experience across multiple office locations. This individual serves as a trusted partner to the client, providing insight into operational performance, identifying challenges, and leading a proactive, solutions oriented approach. They bring strong leadership skills, objective decision making, and a commitment to upholding all client and company policies while cultivating a collaborative, high performing team environment.Key Responsibilities:* •Lead, manage, and inspire a large, diverse team to deliver elevated service across three offices.* Recruit, train, coach, and develop hospitality staff to ensure consistent service excellence.* Champion performance evaluations, talent development, and succession planning.* Foster a collaborative, supportive, and inclusive team environment.* Partner with the Hospitality Manager and Clients on weekly staffing schedules and coverage planning.* Ensure all team members adhere to Rapport, company, and client policies.Client Partnership & Strategic Operations* Build strong, trust-based partnerships with local client stakeholders and align on operational strategy.* Serve as a key point of contact for escalations, navigating issues with objectivity, professionalism, and clarity.* Assess decisions with consideration for risk/reward and short /long term implications; communicate impacts proactively with the client.* Provide insight into current team performance, challenges, and future action plans.* Drive team and personal accountability toward key KPIs, including training, safety, engagement, and service delivery.Required:* Experience managing hospitality, workplace experience, operations, or client‑facing teams.* Demonstrated ability to lead diverse teams across multiple locations.* Strong communication skills-verbal, written, and interpersonal.* Ability to make objective, policy‑aligned decisions.* Strong organizational skills and attention to detail.* Comfortable with ambiguity and able to adapt to evolving client needs.Apply to Rapport today!Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Certain positions may require Florida Level 2 background screening. Details: are accepted on an ongoing basis.Rapport maintains a drug-free workplace.Associates in Rapport are offered many fantastic benefits.* Medical* Dental* Vision* Life Insurance/ AD* Disability Insurance* Retirement Plan* Paid Time Off* Holiday Time Off (varies by site/state)* Associate Shopping Program* Health and Wellness Programs* Discount Marketplace* Identity Theft Protection* Pet Insurance* Commuter Benefits* Employee Assistance Program* Flexible Spending Accounts (FSAs)* Paid Parental Leave* Personal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ID: 1541517Rapport a specialized division of FLIK Hospitality Group

About the Company

Compass Group USA

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