Workplace Location Services Senior Analyst

Location: Nashville, TN (Onsite Monday - Friday)

As a Workplace Location Services Senior Analyst you'll you will play a key leadership role in delivering exceptional onsite experiences, overseeing daily operations, and driving high-impact events and client engagements. This role requires a proactive, detail-oriented individual who can lead with confidence while working collaboratively across teams.

You'll take ownership of key workplace processes, contribute to strategic execution, and serve as a trusted resource for both clients and internal partners. Your ability to anticipate needs, maintain high standards, and think creatively under pressure will be critical to your success.

Key Responsibilities:

• Provides oversight of day-of and week-of activities to ensure workplace operations run smoothly and align with service standards.

• Takes end-to-end ownership of assigned processes with accountability for execution, results, and continuous improvement.

• Identifies service gaps and proactively offer solutions that elevate the overall experience.

• Leads the planning, coordination, and delivery of onsite events-including developing event proposals, managing client communications, and overseeing logistics (e.g., catering, AV, setup, breakdown).

• Serves as the main point of contact during events, ensuring real-time problem solving and seamless guest experiences.

• Models team best practices and drive operational excellence through clear communication, active participation, and cross-functional collaboration.

• Contributes to a high-performing team culture by leading floor walks, supporting shared goals, and adapting to shifting priorities.

• Hosts and lead client tours, ensuring the workplace is presented with attention to detail and aligned with brand standards.

• Acts as a workplace ambassador with a service-first mindset in all internal and external interactions.

• Steps in as needed to support front desk and reception duties, including greeting visitors, issuing credentials, and managing inquiries.

• Acts as a go-to resource for issue resolution and escalate appropriately to maintain service quality.

• Serves as a subject matter expert for high-touch meetings, working closely with the Meetings & Events team to deliver flawless execution.

• Manages reservations, coordinating room setup, catering, and AV services to optimize space usage and user satisfaction.

• Creates and maintain reports related to space utilization, event metrics, and operational trends.

• Shares feedback and insights to support continuous improvement in processes, service delivery, and workplace strategy.

Job Requirements:

• Work schedule may vary based on business needs, with shift times ranging between 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, or 9:00 AM-6:00 PM.

• Comfortable with lifting and moving office furniture and event materials; ability to lift up to 50 lbs.