Workplace Services Representative
Superior, WI (then Duluth, MN due to office move scheduled for 12/1/26)
M-F, 7:45-4:15pm
Role Transition
Beginning December 1, this role will transition from being primarily receptionist-based to primarily administrative support for the Global Mobility, Real Estate, and Workplace Services teams. *** is moving building and will not longer have a need for full-tim front-desk duties. The position will continue to provide front-desk and receptionist coverage as needed while taking on expanded administrative, coordination, and operational responsibilities across these teams.
Specific Accountabilities
" Answer phones
" Visitor Management
" Photo ID badges and upload picture to WorkDay
" Name plate requests, input location information in WorkDay
" Action invoices and Service Now tickets for Workplace Services
" Elink, SharePoint, Service Now, E-mail response activities
" Vendor Management
" Liaison for large moves, weekly moves, additions, and changes
" Assist Real Estate and Workplace Services department with select admin activities (room bookings, catering requests, stationery supply orders, etc.)
" Provide back-up (alternate) coverage for other Workplace Services team members
" Participate in various projects such as Environment Health & Safety initiatives, sustainability programs or other facility related projects
" Deal with difficult situations and clients in a calm and professional manner
" Cross Train with other Navigators and Workplace Services Coordinators
" Parking Management
" Access Card Management
" Perform Gatekeeper responsibilities; courteously screen each visitor and caller to protect office staff from external threats and maintain confidentiality.
" Perform ad hoc duties as required by Supervisor / Team Lead Workplace Services (business card reviews and approvals, Iron Mtn. liaison, drafting template communications, entering work orders, etc.)
Knowledge, Skills & Abilities
" Core competencies Relationship and Interpersonal Skills, Adaptability and Flexibility, Customer Service
" 1-3 years experience in an office administration role or customer service role
" Must have the ability to manage and prioritize across multiple areas and issues
" High energy and enthusiastic with a desire to provide an exceptional customer service experience
" Demonstrated problem solving skills
" Proficiency in Microsoft Office Suite (Word and Excel) is required
" Ability to create and innovative effective solutions to challenges
" Maintain the integrity of the company brand and protect the company s reputation in interactions with guests, employees and contractors
" Possess keen attention to detail and has the ability to maintain confidentiality at all times
" Significant communication skills; written and verbal skills both in-person and on the telephone
Product:
" Administrative work requiring initiative and positive professional demeanor
" Respond quickly and efficiently in a dynamic environment
Be seen as a trusted advisor who is resourceful and creative as this role is often faced with challenges that require immediate attention, assessment, action plans and execution