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Workshop Manager and Technical Service Specialist

head-huntress.com

Ponchatoula, LA

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JOB DETAILS
SKILLS
Analysis Skills, Claims Management, Communication Skills, Contract Review, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Documentation, Driver's License, ERP (Enterprise Resource Planning), Identify Issues, Inside Sales, Maintenance Services, Market Trend Analysis, Microsoft Office, Negotiation Skills, On Site Support, Order Processing, Parts Sales, Proposal Development, Quality Metrics, Sales, Sales Presentation, Sales Strategy, Service Delivery, Team Player, Technical Consulting, Technical Services Management, Technical Support, Technical Writing, Time Management, Willing to Travel, Workshop Management
LOCATION
Ponchatoula, LA
POSTED
16 days ago

End client name: Zollern

Role: Workshop Manager & Technical Service Specialist (Spare parts sales, claim and repair management)

Location: Ponchatoula, LA 70454

KEY RESPONSIBILITIES:

  • Development and execution of sales strategies to expand into new markets and maintain existing client relationships
  • Customer support and technical consulting for ZOLLERN Drive Technology products, including spare parts, complaints, and repairs
  • Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
  • Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
  • Independent troubleshooting and mechanical repair work, both in-house and at customer locations
  • Preparation of quotations and technical documentation for spare parts and repair services
  • Conducting customer meetings, technical inspections, and tailored sales presentations
  • Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
  • Processing customer orders in line with deadlines, cost targets, and quality standards
  • Preliminary contract reviews and support in customer negotiations
  • Accurate documentation of sales activities, service operations, and market trends
  • Participation in ongoing training to stay current with product offerings and industry developments.

QUALIFICATIONS:

  • Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
  • Strong technical understanding and affinity for mechanical systems, ideally in drive technology
  • Structured and independent working style with a high level of responsibility and reliability
  • Experience in customer service or technical field service is highly desirable
  • Valid driver's license
  • Willingness to travel frequently, including international assignments (approx. 35% or more)
  • Team player with strong communication skills and a customer-oriented mindset
  • Ability to professionally interact with clients on-site and represent the company
  • Proficient in MS Office; experience with ERP systems (Sage) is a plus

About the Company

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