Workshop Manager and Technical Service Specialist

Upcoresolutions

Ponchatoula, LA

JOB DETAILS
LOCATION
Ponchatoula, LA
POSTED
30+ days ago

Our client is looking for someone in reference to - development and execution of sales strategies to expand into new markets and maintain existing client relationships

  • Customer support and technical consulting for ZOLLERN Drive Technology products, including spare parts, complaints, and repairs
  • Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
  • Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
  • Independent troubleshooting and mechanical repair work, both in-house and at customer locations
  • Preparation of quotations and technical documentation for spare parts and repair services
  • Conducting customer meetings, technical inspections, and tailored sales presentations
  • Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
  • Processing customer orders in line with deadlines, cost targets, and quality standards
  • Preliminary contract reviews and support in customer negotiations
  • Accurate documentation of sales activities, service operations, and market trends
  • Participation in ongoing training to stay current with product offerings and industry developments.

QUALIFICATIONS:

  • Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
  • Strong technical understanding and affinity for mechanical systems, ideally in drive technology
  • Structured and independent working style with a high level of responsibility and reliability
  • Experience in customer service or technical field service is highly desirable
  • Valid driver's license
  • Willingness to travel frequently, including international assignments (approx. 35% or more)
  • Team player with strong communication skills and a customer-oriented mindset
  • Ability to professionally interact with clients on-site and represent the company
  • Proficient in MS Office; experience with ERP systems (Sage) is a plus
  • Participation in ongoing technical training and willingness to continuously develop skills

About the Company

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Upcoresolutions