Worksite Experience Support Specialist I

We’re looking for a Worksite Experience Support Specialist I to join our Enterprise Worksite Services team. In this role, you’ll be responsible for ensuring a positive and inclusive Principal employee experience by providing tactical support to spaces & tools to ensure our worksite supports employee productivity and collaboration.

Here are a few examples of the types of things you'll do:

• Provide support of worksite services which include, but are not limited to: Meeting and Event Support, Room Management, Audio Visual, Equipment and Technology Support, Meeting Supply Management, Data and Insights, Employee Amenity Support, and Relocation Project Management.
• Regularly assess space readiness, ensuring workspace, and conference rooms are ready for employee use.
• Responsible for the delivery of event and meeting plans, audio visual and conference room technology support which will contribute to the effective and efficient use of conference facilities.
• Execute requirements related to setup of meetings and events in configurable space and additional meeting rooms or space as requested. Tasks may include the setup of table and chairs, opening/closing of combinable walls, audio visual equipment and technology support needs for the event, waste and recycling removal, as well as help with assistance with vendor for catered functions.
• The first line of response for meeting and event needs. Use knowledge, training, and experience to troubleshoot problems with technology, video conferencing equipment, lighting systems, as well as other platforms that may be used, such as Teams, Zoom, Webex and Intercall.
• Clean, organize, and maintain assigned work areas and conference storage areas. Perform daily and regularly scheduled cleaning and maintenance of meeting rooms before, during and after scheduled usage.
• Help maintain inventory and control of all conference supplies, flip chart paper, markers, etc., and other portable equipment (easels, flipchart stands, mics).
• Responsible for Relocation Project Management (RPM) which assists employees with configuration pieces for desks, chairs, monitors, relocation, etc.
• Performs additional job-related duties as requested.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

• High School diploma or equivalent with 2+ years work experience, preferably in hospitality, customer service, or conference and event support.
• Must possess good communication, critical thinking and customer service skills.
• Must have the ability to adapt to different technology solutions and problem solve as needed.
• Ability to understand and carry out general instructions. Ability to work independently with little supervision.
• Demonstrate integrity, accountability, self awareness, and strong work ethic.
• Will be required to lift and stack chairs, move tables and other equipment needed for meetings and events. Must be able to consistently lift/move items weighing up to 70 pounds.
• Must be able to work within a flexible work schedule, periodically work evenings and/or weekends.

Work Environments

This opportunity is an in-office role, located within our downtown Des Moines, IA offices.

Job Level

We’ll consider talent at the next level with the right experiences and skills.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.