WORKSOURCE SPECIALIST 4/INTERNAL ONLY/DUAL LANGUAGE/VST/Telework Only/Project
Salary
$54,504.00 - $73,284.00 Annually
Location
Multiple Locations Statewide, WA
Job Type
Agency Internal Promotional - Project
Remote Employment
Remote Only
Job Number
2026-02218
Department
Employment Security Department
Division
Workforce Services
Opening Date
03/18/2026
Closing Date
Continuous
Salary Information
The high end of the salary range, Step M is typically a longevity step
Description
NOTE: This posting will stay open indefinitely to give employees the flexibility they need to submit their application.
This is a Dual Language Opportunity - you must be able to communicate effectively in SPANISH in person, over the phone, in writing, and when assisting customers online.
The ideal candidate demonstrates a welcoming and inclusive approach to every customer and communicates effectively in Spanish. As a member of the Virtual Services Team, they bring strong customer service experience, solid technical proficiency, and the ability to remain positive and adaptable in fast-paced or challenging situations. They are prepared to support all WorkSource services, assist both job seekers and employers, and represent the agency with professionalism while helping connect individuals to meaningful employment opportunities.
This is a project position expected to last until 06/30/2027, with the potential for further extension.
Duties
This Virtual WorkSource Specialist 4 position contributes to the achievement of the agencies goals and direction by: supporting all WorkSource lines of business and is capable and ready to serve Virtual WorkSource customers. This position will provide an array of virtual services to job seekers and employers that includes RESEA, Live Chat, WorkFirst, and Workshops. It will represent the agency in providing integrated service delivery to all customers. This position directly supports the mission of ESD by partnering to connect employers and jobseekers.
Here's what you can look forward to doing, including but not limited to the following:
Develop and/or provide comprehensive, customer-centered employment and training services.
Perform records management functions in accordance with agency and program procedures.
Provide Statewide Live Chat Services, Facilitate orientations and workshops.
Develop and maintain relationships with businesses, partners, and other services providers.
To request a full job description, click here.
Qualifications
Required Qualifications :
Option 1:
One year (1) as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state agency.
Option 2:
A bachelor's degree and three years (3) of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.
Option 3:
A combination of education and/or relevant experience that totals at least seven (7) or more years.
AND
Must be able to communicate effectively in virtually, person, via telephone and in writing in Spanish.
Required Equity Competencies:
Required Competencies Needed:
Additional Requirement of Employment:
Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
Submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc... are edited out of your materials for privacy.
Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" . A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Supplemental Information
Our agencys mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. Our values are Belonging, Love, Equity, Stewardship, and Access. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All:
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites-cheyenne.pernites@esd.wa.gov; or 253-593-7327 or the Talent Acquisition Team, or Washington Relay Service 711, prior to the recruitment closing .If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This Organization Participates in E-Verify
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
To be considered for this position, you must include a resume and a letter of interest with this applicant packet. Please submit only the required documents and ensure all Personal Identifying Information (PII) such as Social Security numbers, etc. are edited out of your materials for privacy. Please indicate you have attached the required documentation.
02
This position requires you to communicate effectively in SPANISH-in person, over the phone, and in writing. Are you able to meet this requirement? If not, we may not be able to consider your application at this time. Please select Yes or No.
03
Are you a current or former Washington state employee?
04
If you selected "yes" to the question above, please indicate which state agency (or agencies) that you have worked for. If this does not apply, type N/A.
05
How many years of experience do you have in workforce development, social or human services, public relations, or other public contact work?
06
In support of the question above, please describe how you gained this experience: what types of experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking. Responses such as 'see resume' will be considered incomplete and may result in your application not being considered. If you do not have this type of experience type N/A.
07
Please describe any professional experience you have communicating in English and Spanish in a customer service or public facing environment. Responses such as 'see resume' will be considered incomplete and may result in your application not being considered. If you do not have this type of experience type N/A.
08
Please indicate your skill level with the following Microsoft Office applications, Word, Excel, Outlook, Teams and PowerPoint. Select the option that best reflects your current proficiency.
09
Please indicate which of the following accurately describes your qualifying experience for this position, based on your education and professional background.
10
Please review the competencies below and select only those that accurately reflect your current skills and experience. Providing accurate information helps us evaluate your application fairly and appropriately. You may select all that apply.
11
How did you hear about this opportunity?
Required Question
Employer State of Washington
Address View Job Posting for Agency Information
View Job Posting for Location, Washington, 98504
Website http://www.careers.wa.gov