Workstation Specialist

Job Title: Workstation Specialist
Duration: 12 months
Overview:

The client is looking for a Workstation Specialist in Allentown, PA with advanced PC installation, support and troubleshooting experience to work with existing IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth.

The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 5. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.

Although the primary focus of this position is to support field site offices, the Workstation Specialist will also be required to support all other areas of PennDOT including all units throughout the District Office, County Offices and Stockpiles, Traffic Management Center, Driver License Centers, Welcome Centers, and Department of Community and Economic Development (DCED) and PA Emergency Management Association (PEMA) remote sites, should the need arise.

Specific duties for the position include:

• Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
• Provides direct support for workstation requests and issues.
• Garage Diagnostics Software support.
• Mobile iOS device support.
• Ensure complete and accurate equipment inventory.
• Telecommunications support.
• Document technical processes and/or update existing documentation, if needed.
• Identify and recommend opportunities for efficiency gains.

Required Skills and Experience:

• Valid Driver's License.
• Ability and flexibility to travel to areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts when required.
• 2+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
• 2+ years experience installing and supporting laptops/docking stations.
• 2+ years experience installing and supporting multifunction print devices.
• 2+ years experience with Remedy or similar ticketing system.
• 2+ years experience with premise cabling (installing Cat5e/6 cable and terminations).
• Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language.
• Desired: Experience with Cisco VPN router installation and support, Active Directory, Hyena System Management Software, Microsoft System Center Configuration Manager, creating process documentation, project management, leading team deployments, and reading/interpreting architectural and electrical plan sets.