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Workstation Support Technician

Brooksource

all cities, TN

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JOB DETAILS
SALARY
SKILLS
Apple Desktops, Apple Macs, Communication Skills, CompTIA A+, Computer Workstations, Consulting, Copying Machines, Customer Relations, Customer Support/Service, Desktop Hardware, Desktop PC, Document Scanners, Documentation, Help Desk, Hubs, Identify Issues, Information Technology & Information Systems, Laptop Hardware, Laptop PC, Microsoft Access Database, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, Microsoft Windows Operating System, Network Routers, Network Switching, Network System Hardware, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, ServiceNow, Technical Support, Time Management, User Account Administration, Writing Skills
LOCATION
all cities, TN
POSTED
2 days ago
IT HELP DESK SUPPORT (WORKSTATION TECHNICIAN)

Knoxville, TN

On-Site Role

Compensation: $18/hour

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Type: 12+ month contract-to-hire

ABOUT THE ROLE

Our client is seeking an IT Help Desk Technician (Workstation Support) to join a high-volume support team in Knoxville, TN. This on-site, contract-to-hire position is ideal for individuals looking to build a long-term career in IT support, gain hands-on experience with enterprise technologies, and develop strong troubleshooting and customer service skills. You will provide frontline technical assistance in a fast-paced, customer-focused environment, diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts. The role requires delivering a high level of service to end users both in person and over the phone, with opportunities to expand your technical expertise and grow within the organization.

WHAT YOU'LL DO
  • Provide Tier 1-2 technical support for desktop and laptop hardware, operating systems, and peripherals
  • Troubleshoot and resolve issues related to Windows and Mac environments
  • Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange
  • Install, configure, and connect printers, scanners, and other peripheral devices
  • Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-up
  • Communicate technical concepts clearly to non-technical users
  • Escalate complex issues appropriately while maintaining ownership through resolution
  • Deliver excellent customer service in a fast-paced, high-interaction environment


WHAT YOU BRING
  • 1+ year of experience providing IT or technical support for inbound user requests
  • Experience working with ticketing systems (ServiceNow preferred)
  • Working knowledge of Windows and Mac desktops and laptops
  • Familiarity with Active Directory and Microsoft Outlook/Exchange environments
  • Experience setting up and troubleshooting printers, scanners, and copiers
  • Strong written and verbal communication skills with the ability to translate technical issues for business users
  • Ability to remain calm, professional, and effective under pressure
  • Strong customer service experience (in-person and/or phone support)
  • Demonstrated interest in building a career in Information Technology
  • Ability to receive feedback and apply constructive criticism effectively
  • Associate's degree in Information Technology or related field (preferred)
  • CompTIA A+ or similar technical certification (preferred)
  • Exposure to basic networking concepts and equipment (routers, switches, hubs) (preferred)

About the Company

B

Brooksource

Brooksource is an IT Services Company, specializing in the recruitment and placement of IT professionals across the nation. Our diverse client base covers all industries and provides us the opportunity to place you in positions that span the entire IT spectrum. We offer weekly pay, paid holidays (for New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day), and health benefits.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000

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