WorkWell Manager

Do you have experience of leading, managing and developing teams to achieve contractual KPIs, quality standards and participant outcome measures?

Do you have experience of managing service performance, continuous improvement and compliance within an employment, health, wellbeing or public service environment?

Then consider the role of WorkWell Manager at Reed in Partnership!

Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.

Internal applications for this role close on 06/10/2026

This role will be covering Chelmsford, Basildon, Clacton, Colchester & Harlow.

What is the role about?

WorkWell is an integrated work and health support service helping people with disabilities and health conditions to start, stay and succeed in work. The service provides early intervention support to individuals whose health is affecting their ability to work, helping them to overcome barriers, improve wellbeing and achieve sustainable employment outcomes.

The WorkWell Manager is responsible for the leadership, performance and quality of the WorkWell service within their locality. Leading a team of Senior Neighbourhood Work & Health Coaches and Neighbourhood Work & Health Coaches, the postholder will ensure the delivery of high-quality, person-centred support that helps people with disabilities and health conditions remain in work, return to work or move into sustainable employment.

Working closely with commissioners, healthcare providers, employers, community organisations and digital delivery partners, the WorkWell Manager will ensure the service operates effectively, meets contractual requirements and contributes to improved health, wellbeing and employment outcomes for participants. The role will provide strategic leadership, operational oversight and continuous improvement support, fostering a culture of collaboration, innovation and accountability across the service.

Just some of your day-to-day responsibilities will include:

• Provide effective leadership, management and support to the Senior Neighbourhood Work & Health Coache and Neighbourhood Work & Health Coaches.
• Conduct regular supervision, performance reviews and development discussions with team members.
• Identify training and development needs and coordinate appropriate learning opportunities.
• Foster a culture of collaboration, continuous improvement and shared accountability.
• Monitor service performance against contractual KPIs, quality standards and participant outcome measures.
• Analyse management information and performance data to identify trends, risks and opportunities for improvement.
• Support the team to achieve referral, engagement, progression and employment outcome targets.
• Ensure effective Multi-Disciplinary Team (MDT) processes are established and consistently applied.
• Provide oversight and escalation support for participants with complex needs.
• Promote integrated working between employment, health and community support services.
• Lead continuous improvement activities and monitor delivery of improvement plans.
• Ensure compliance with safeguarding, data protection, information governance and health and safety requirements.

What's in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

• Experience leading teams delivering health, wellbeing, employability, social care or community support services.
• Experience managing performance, quality and operational delivery.
• Experience leading and developing people through coaching, supervision and performance management.
• Experience working with multiple stakeholders and partner organisations.
• Experience managing complex service delivery in a regulated or commissioned environment.
• Experience using performance data and management information to drive improvement.
• Understanding of the relationship between health, disability and employment.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

Desirable Experience:

• Experience managing WorkWell, employability, health coaching, social prescribing, vocational rehabilitation or wellbeing services.
• Experience working within integrated health and employment programmes.
• Experience working alongside NHS organisations or community health providers.
• Experience managing multidisciplinary teams.
• Experience managing contract delivery against KPIs and outcomes.
• Fluency in community languages relevant to the local area.

Essential Knowledge:

• Understanding of work and health policy and practice.
• Understanding of disability, long-term health conditions and mental health.
• Knowledge of safeguarding and risk management.
• Knowledge of equality, diversity and inclusion.
• Understanding of partnership and stakeholder management.
• Understanding of quality assurance and service governance frameworks.