Worldwide Sales Operations Representative

Join BWH Hotels - Where Passion Meets Purpose

At BWH Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels, Best Western Hotels & Resorts, and SureStay Hotels, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

The Worldwide Sales Operations Representative plays a critical role in supporting the Worldwide Sales (WWS) team by executing initiatives that drive revenue growth across BWH Hotels' global distribution channels. This role is ideal for a detail-oriented, proactive individual who thrives in a fast-paced environment and enjoys both administrative tasks and direct communication with stakeholders.

You will help ensure smooth execution of sales initiatives, maintain strong communication with hotels and partners, and support revenue-generating activities across Leisure and MICE (Meetings, Incentives, Conferences, and Exhibitions) segments.

Essential Duties and Responsibilities:

• Execute strategies and initiatives designed to support Worldwide Sales revenue goals

• Serve as a key communication link between Worldwide Sales Managers, hotels, and affiliates

• Manage and respond to WWS Leisure and MICE support inboxes, ensuring timely follow-up and resolution

• Perform administrative and data management tasks, including:

• Maintaining and updating Excel spreadsheets

• Creating reports using functions such as VLOOKUP and Pivot Tables

• Managing databases

• Conduct outbound calls to hotels to:

• Communicate revenue opportunities

• Ensure awareness and participation in WWS programs

• Support internal processes that enhance efficiency, organization, and sales effectiveness

Required Knowledge and Skills:

• High school diploma or equivalent
• Experience with outbound communication (phone and email) in a professional setting
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Working knowledge of Excel functions such as VLOOKUP and Pivot Tables
• Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies.

Preferred Knowledge and Skills:

• Prior experience in sales support, hospitality, or operations
• Familiarity with distribution channels or hotel sales environments
• Experience working with databases or CRM systems
• Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies

Core Competencies

• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Customer-focused mindset with a proactive approach
• Ability to work independently and collaboratively within a team
• Adaptability in a fast-paced, evolving environment

Location and Schedule

• This role is full-time position, 40 hours per week, Monday-Friday, 8:00 AM - 5:00 PM.
• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Global Operations Center, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 20400 N 29th Avenue, Phoenix, Arizona 85027.

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what's important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company's equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.