Background Investigation, Communication Skills, Customer Satisfaction, Customer Support/Service, Equipment Rentals, High School Diploma, Lift/Move 50 Pounds, Organizational Skills, Presentation/Verbal Skills, Regulations, Retail Management, Safety Codes, Safety Process, Store Closing, Store Opening, Training/Teaching, Writing Skills
Wage Range: $15.00-$20.00
OPEN UNTIL FILLED; 1ST CLOSING DATE JUNE 30, 2026
JOB SUMMARY
Assists the Golf Professional with golf shop operations, including player tracking, merchandising, tournaments, and special events. This is a seasonal position working approximately 6-8 months per year.
ESSENTIAL JOB FUNCTIONS:
- Ensures customer satisfaction through prompt, efficient, and friendly service.
- Demonstrates prompt, professional, and attentive guest service at all times. Provides informative, knowledgeable assistance to ensure guest satisfaction.
- Processes golfers with scheduled tee times, provides course information, and promotes play.
- Provides Pro Shop guests with golf play information and assistance, and processes purchases and payments.
- Serves as course Marshall monitors the schedule and pace of play.
- Keeps Golf Pro advised of any operational issues or concerns.
- Assists in scheduling, organizing, and coordinating tournaments, leagues, and special golf events.
- Keeps supplies organized and stocked, including carts, rental equipment, and restrooms.
- Provides assistance and training for seasonal, part-time, and summer youth employees.
- May be required to open and close Golf Shop without supervision, requiring early and late shift work.
- Will be required to work weekends, holidays, and varied, long hours during the prime golf season.
- Must be able to enforce golf course rules and regulations.
- Works at times as a driving range or cart attendant as required during rush/peak periods/events.
- Keeps the Golf Shop neat and clean, inside and outside, as well as restocked with merchandise.
- Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
- Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
- Ensures that the operation of equipment, tools, and materials are handled safely.
- Promotes internal guest service standards through courteous and respectful behavior.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None.
SIGNATORY ABILITY:
- None.
ACCESS TO SENSITIVE AREAS:
- Storage areas.
- Cashier register and safety deposits.
MINIMUM QUALIFICATIONS:
- Familiarity with golf activities, preferably with personal golfing experience.
- Must be courteous, personable, and professional in relating with customers.
- High School Diploma or GED.
- Cash handling skills.
- Must demonstrate effective communication skills, both oral and written.
- Flexible to work various shifts and weekends. Must be reliable.
- Needs to stand and/or walk for long periods; performs repetitive motions with wrists, hands, and fingers; lifts and maneuvers 50lbs.
- Requires a criminal history background check.
- Must be at least 18 years of age.