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Skills
Campaignsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Documentationunmatched
Problem Solving Skillsunmatched
Product Supportunmatched
Product/Service Launchunmatched
Retailunmatched
Salesunmatched
Technical Supportunmatched
Willing to Travelunmatched
Description
OVERVIEW:
The Yacht Support Product Specialist is an integral part of the growth strategy and focus for the Yacht Division. The Yacht Support Product Specialist will be responsible for being a liaison to our teams as well as creating and delivering customer experience the drives a next level of confidence for our customers and the team. The growth & development of the Yacht Division requires that our valuable customers, retail locations and dealers are educated and supported at a high level.
DUTIES AND RESPONSIBILITIES:
Enthusiastically embrace MarineMax values
Acquire complete product knowledge of all Yacht Division models from all perspectives.
Work with Yacht Support and service teams to provide technical support to customers, technicians, service support, service managers and sales.
Embrace utilization of the MarineMax digital platform for all communication.
Collaborate with all team members, stakeholders, and dealer network to execute cohesive roll out campaigns for educational initiatives for our customers of the yacht division.
Collaborate with team on common issues for the manufacturer and work with Yacht Support to present a clear concise packet of information to the manufacturer to ensure issues are resolved or refined on future boats.
Work closely with teams to tailor existing delivery documentation and refined specifically for yacht deliveries.
Strategize with Yacht Support, Service Manager, National Warranty Manager to develop a gallery of training videos, how-to videos, and educational pieces for our customers.
Support teams at regional boat shows and customer events.
Maintain a professional and supportive relationship with all clients, fellow team members, vendors, and the manufacturers.
Participate in and be a leader for getaways and yacht division customer events.
Assist Yacht Support and stores to always maintain FANS Scores of 80% or higher for the Yacht Division.
Support and work on all other tasks are deemed necessary for the team's success.
REQUIREMENTS:
International and domestic travel required
Some weekends and after-hours support is necessary
Captains license a plus
The role works closely with the entire network of locations working with Yacht Support and assisting with the roll-out of these initiatives to MarineMax stores and related Yacht Division business units.