Accounting, Analysis Skills, Communication Skills, Customer Service Management, Customer Support/Service, Detail Oriented, Identify Issues, Knowledge Base, Leasing, Maintain Compliance, Microsoft Office, Organizational Skills, Problem Solving Skills, Procure to Pay/Purchase to Pay (P2P), Property Management, Seminars, Software Administration, Team Player, Technical Support, Time Management, Vendor/Supplier Relations, Willing to Travel, Work From Home
Envolve Community Management owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents satisfaction in making their apartment homes and community a great place to be.
Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Yardi Support Specialist to work remotely.
Role Description
This is a full-time remote role for a Yardi Support Specialist. The Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi Support team and users.
Essential Duties and Responsibilities
- Serve as the first point of contact for Yardi software related
- Triage incoming Yardi software related tickets by categorizing the portfolio, property, priority and support area.
- Resolve at least 70% of tickets within their ticket queue.
- Escalate complex issues with proper documentation to the Tier 2 Yardi support queue.
- Provide support for all the Yardi products Envolve utilizes.
- Provide user account support and access management.
- Complete resident ledger and accounting updates.
- Document solutions and maintain the knowledge base.
- Test and implement new Yardi
- Work with interface vendors to establish and maintain Yardi data
- Travel to property sites, corporate offices, seminars, events, or any other work related needs when requested by their supervisor.
- Assist supporting non Yardi software when requested by their supervisor.
- Other duties, as assigned.
Required Qualifications
- Bachelors degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- 3+ years of Yardi Voyager experience including administration and user
- 3+ years of residential and/or affordable support
- Strong Technical Support and Customer Support experience
- Excellent communication skills to ensure successful resolution to internal client issues
- Must be able to work independently and in a team environment
- Attention to detail and problem-solving skills
- Solid time management and organizational skills to efficiently complete assigned tasks
- Ability to interact professionally with a diverse group of co-workers
- Analytical, interpretive and troubleshooting skills
- Proficient in Microsoft Office Suite
Preferred Specific Job Knowledge and Skills
- Experience supporting the following Yardi Products:
- Voyager 7
- Voyager 8 / Elevate
- Residential
- Affordable / Compliance Manager
- Financial
- RentCafe
- Procure to Pay
- CRMIQMaintenanceIQ
- ForecastIQ
EOE Minorities/Female/Disabled/Veterans
Background Screening and Drug Test Required.
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Envolve Client Services Group LLC